Infrastructure Project Manager

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

The Infrastructure Project Manager will manage infrastructure project delivery for Clarus' hosted technology environment, with a focus on planning, coordination, execution tracking, communication, and operational readiness across Azure, Microsoft 365, and related enterprise services.

This is a hands-on delivery role for someone who brings structure to complex, cross-functional work. The role supports Clarus, a Doubtless Pet company, and partners closely with IPH Infrastructure and managed services teams to align priorities, manage dependencies, escalate blockers, and keep stakeholders informed from intake through implementation.

Focus Areas

• Clarus Infrastructure Project Delivery - Coordinate delivery of projects across Clarus' cloud, endpoint, identity, collaboration, networking, and security services.

• Cross-Company Coordination - Align priorities, dependencies, timelines, and outcomes across Clarus, IPH Infrastructure, and managed services teams.

• Project Governance & Reporting - Provide clear visibility into plans, milestones, risks, dependencies, decisions, and status.

• Service Transition - Ensure changes are planned, communicated, documented, and ready for support after implementation.

Key Responsibilities

• Manage day-to-day project coordination for assigned infrastructure initiatives supported by IPH Infrastructure and a managed services provider.

• Partner with service delivery and infrastructure leadership to understand business priorities, manage expectations, and align project work with capacity and governance.

• Own project intake, scope definition, planning, sequencing, execution tracking, and status reporting for assigned infrastructure initiatives.

• Coordinate across infrastructure, cloud engineering, workplace technology, identity, security, enterprise architecture, service delivery, and vendor teams to manage dependencies across technical and operational workstreams.