Infrastructure Service Manager

Support and improve global infrastructure services

Do you want to help ensure reliable, secure, and modern infrastructure services in a global organisation contributing to the green transition? As an Infrastructure Service Manager, you will support the governance, performance, and continuous improvement of critical IT infrastructure services across cloud, data centre, server, storage, backup, and virtualisation environments. This is an opportunity to work with international teams, contribute to infrastructure modernisation initiatives, and develop your career within service management.

Coordinate and enhance infrastructure service operations

In this role, you will support the operations and governance of infrastructure services that underpin NKT's global operations. Working closely with service managers, engineers, architects, vendors, and business stakeholders, you will help maintain service quality, improve operational processes, and contribute to initiatives involving automation, observability, and cloud platforms. You will gain broad exposure to service management while supporting the transition of new services into operations.
Your responsibility will be to:

• Support the governance and management of infrastructure services across cloud, data centre, server, storage, backup, and observability platforms.

• Monitor service performance, availability, and operational health against agreed service levels.

• Coordinate incident, problem, and change management activities across infrastructure domains.

• Support service improvement initiatives, operational reviews, KPI reporting, and lifecycle management activities.

• Collaborate with technical teams and service providers to resolve issues and support infrastructure modernisation programmes.

Based in Kaunas with a hybrid working setup, you will be part of Group IT within Finance & IT, collaborating with global stakeholders, technical specialists, and external partners.

Organised and collaborative service management professional

You are a structured and initiative-taking person who enjoys working across multiple teams and building productive relationships with both technical and business stakeholders. You can balance competing priorities, communicate clearly, and take a considered approach to service quality and continuous improvement. You are interested in developing broader service management responsibilities and contributing to the long-term reliability of shared technology services.

You also have:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.

• 2-5 years of experience in infrastructure operations, technical support, service delivery, or infrastructure engineering.

• Experience with enterprise infrastructure technologies, including Windows or Linux platforms, virtualisation technologies, storage and backup solutions, or Microsoft Azure.

• Understanding of IT Service Management (ITSM) processes, including Incident, Change, and Problem Management.

• Experience working with service providers and cross-functional IT teams.

Help build the digital foundation for a greener future

We aim to create a workplace where people of all backgrounds are valued, supported, and able to do their best work. We are dedicated to increasing gender diversity at NKT and welcome applications from a wide range of candidates. We welcome varied backgrounds and career paths—even if you don’t meet every single requirement. We believe inclusive teams contribute to positive results and create a better everyday work environment.

This role offers the opportunity to develop your service management capabilities while working on infrastructure services that support NKT's business and sustainability ambitions. You will collaborate with experienced colleagues across an international organisation, expand your technical and operational knowledge, and build skills that can support future career progression towards Infrastructure Service Manager or Service Owner positions.

"As a leader, I value people who are highly motivated, bring a positive, solution-oriented mindset and consistently follow through on commitments. Approaches challenges with optimism, and consistently delivers high-quality outcomes" says Hiring Manager, Andrius Činga

Benefits and opportunities we provide

We offer you a modern office at Kauno Dokas with workplace where your knowledge and experience matter and also full of learning opportunities, and potential. In addition, we are offering:

• Opportunity to be a part of the global team.
• Interesting challenges and tasks, learning opportunities.
• Private health insurance.
• Additional 4 days of paid holidays.
• Flexible working hours.
• Tai chi classes on a regular basis.
• Company-funded access to Linkedin Learning platform.
• Free parking next to the office.

Salary range for this position is from 4200 Eur to 5200 Eur Gross.

Read more about our offer and listen to some voices of NKT Connectors here!

We will review applications continuously and close the process when we find the right match. Be aware that personality and cognitive tests might be included in the recruitment process. If you have any questions, please reach out to Ugnė Šidlauskė, HR Partner at Ugne.Sidlauske@nkt.com. Please note that due to the GDPR regulations we cannot accept any applications via e-mail.

We collect confidential candidate experience feedback to improve our recruitment process. Your responses are for quality development only and do not affect hiring decisions.

Be a Connector of the green tomorrow!

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