Infrastructure Support Analyst

Requisition ID: 255651

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s Global Technology Enterprise Platform (GTEP) – Global Network Engineering (GNE) mandate is to focus on delivering a voice and data network that is highly available, resilient, and enables Scotiabank businesses to operate globally without barriers, under the banner of “One Network, One Bank.” This includes the delivery of solutions that are cost effective, meet business needs, can scale seamlessly, and are secure.

As the Campus and Branch arm for the Bank, there is a primary focus on providing end to end connectivity and solutioning for our Global Bank technology across all regions and business partners servicing data centre, campus and remote branches. Where the focus will be on the Canadian, US and AsiaPAC Operations however many operative initiatives will include other regions such as Mexico or Caribbean.

You will play a critical part in the deployment, and operation of Scotiabank’s Canadian network services as it pertains to Voice & Network, WAN technologies. You will work with technical and business subject matter experts on a large scale technology replacement in which our role will be primarily remote stationed. The project will ultimately meet the requirements of the business in deploying a new infrastructure. This will be inline with Bank and divisional standards, best practices, roadmaps and sustained support structures while meeting business goals and considering technology trends.

Is this role right for you? In this role, you will:

• Join a major project team, contributing to its success.
• Participate in execution calls to implement changes with diverse technical teams.
• Create and perform network configurations during deployment.
• Handle status communication and documentation as part of your role deliverables.
• You have excellent communication (verbal/written/presentation) skills to be able to work well with technical peers & business stakeholders at different levels with the organization.
• You also possess excellent interpersonal skills to be able to collaborate and work closely with external vendors.
• You have at least 5+ years of hands-on technical working experience in supporting, deploying and interconnecting various data network technologies at an enterprise scale, like LAN/WAN, SDWAN, Wi-Fi & WAN optimization.
• You have hands-on technical working experience with various networking operations systems, such as Cisco, Aruba, Silverpeak, Juniper Screen OS, and FortiOS.
• You can demonstrate technical working knowledge of IP enabled voice network technologies, VOIP network design and VOIP integration.
• You can also demonstrate technical working knowledge of DNS/DHCP/IPAM, and other IP services.
• You possess the ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions.
• You can work as part of a team, as well as work independently or with minimal direction.
• You possess good time management and organizational skills to effectively manage high scale project.
• Post-secondary education in computer science, computer engineering or related field required.
• Cisco certifications (CCNA/CCNP/CCIE) are an asset.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We foster an environment of innovation and continuous learning.
• We care about our people, allowing them to design how they work to deliver amazing results.
• As a part of the hybrid work model, when required to be onsite, our Scarborough worksite is:
• Renovated with a design focus on enabling collaboration through both environment and technology.
• Furnished with an onsite cafeteria that serves hot foods, salads, sandwiches & snacks. Coffee, hot beverage stations are situated throughout the building
• Minutes by TTC bus from Warden subway station on Line 2 or from Kennedy subway station on Lines 2.
• Minutes from the 401 & DVP. Free onsite & offsite employee parking with charging stations for electric vehicles onsite.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.