Infrastructure Support Engineer
Onsite infrastructure support engineer providing facilities management (FMS) at VIT Bhopal: day-to-day monitoring, administration and troubleshooting of HPE servers, HPE MSA and StoreOnce storage, VMware virtualization and Veeam backups, with incident ownership, documentation and OEM/vendor escalation coordination.
- Compensation
- ₹800K–₹1.1M / yr
- Location
- Bhopal
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Must have
- Hands-on experience with HPE ProLiant server monitoring and troubleshooting
- Working knowledge of HPE MSA storage, SAN concepts, LUNs, RAID/pools, host mapping and multipathing
- Experience with HPE StoreOnce backup storage and common health/capacity checks
- Practical VMware vSphere, ESXi and vCenter administration and troubleshooting
- Practical Veeam Backup & Replication experience, including jobs, repositories, retention and restores
- Understanding of Fibre Channel and/or iSCSI storage connectivity, VLANs, IP networking, DNS and basic TCP/IP troubleshooting
- Understanding of Windows and/or Linux server fundamentals and application dependencies
- Ability to review logs, identify probable causes, document troubleshooting and escalate with evidence
- 3-6 years in server, storage, virtualization and backup infrastructure support
- Diploma or bachelor's degree in Computer Science, IT, Electronics or related discipline, or equivalent practical experience
- Good communication, customer handling, ownership and reporting skills
Nice to have
- Relevant HPE, VMware and/or Veeam certifications
- Experience in onsite FMS, data center, campus or enterprise IT support
Full description
Role Summary
Skylark is looking to hire an experienced Infrastructure Support Engineer to provide onsite Facilities Management Services (FMS) support at VIT Bhopal. The engineer will handle day-to-day monitoring, administration, maintenance and troubleshooting of HPE servers, HPE MSA storage, HPE StoreOnce backup storage, VMware virtualization and Veeam Backup software. The role requires hands-on technical skills, incident ownership, documentation discipline and coordination with customer teams and OEM/vendor support.
Key Responsibilities
HPE Server Administration
- Monitor server health, hardware alerts, CPU, memory, disk and component status.
- Perform routine health checks and review hardware management alerts and logs.
- Troubleshoot server hardware, firmware, boot, OS connectivity and performance issues within the agreed support scope.
- Coordinate firmware updates, hardware replacement and warranty/OEM cases after approvals.
HPE MSA Storage Administration
- Monitor storage health, controller status, disk/pool/volume capacity and alerts.
- Assist with LUN/volume provisioning, host mapping and storage connectivity checks as authorized.
- Troubleshoot storage paths, capacity, performance and connectivity with VMware/OS teams.
- Track capacity utilization and report risks before thresholds are reached.
HPE StoreOnce Backup Storage
- Monitor StoreOnce appliance health, capacity, alerts and backup storage availability.
- Investigate backup target connectivity or performance issues.
- Coordinate deduplication and storage troubleshooting with Veeam and OEM support teams.
- Escalate hardware faults and service-impacting alerts promptly.
VMware Virtualization
- Monitor vCenter and ESXi host health, alarms, datastore capacity and resource utilization where applicable.
- Support virtual machine provisioning, power operations, snapshots and routine VM administration as authorized.
- Troubleshoot VM, host, datastore, virtual networking and resource contention issues.
- Assist with VMware patching, upgrades and configuration changes under approved change control.
- Maintain configuration records and coordinate major incidents with senior engineers/OEMs.
Veeam Backup & Recovery
- Monitor backup job status, failures, schedules, retention settings and repository availability.
- Troubleshoot failed or slow backup jobs and investigate Veeam-to-StoreOnce connectivity.
- Perform approved restore operations and validate results with the application/customer team.
- Review backup reports, record job failures and escalate recurring issues.