Inperson Interview for Help Desk Support in Columbus Ohio

Title/ Designation - Help Desk Analyst 1/HDA1 (Pos. - 1)
Duration of Contract 1 Months + Extendable
Interview Type In Person Only
Location: Columbus, Ohio, 43223,

· Understanding of Desktop Support and Software Licensing Services.

· Uses creativity and innovation to automate and streamline processes and procedures.

· Understands customer support, likes to work with people and can ensure that the customer is satisfied.

· Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause.

· Working knowledge of Excel spreadsheets.

· Strong communication/leadership skills.

· Strong influence, collaboration and negotiation experience.

· Ability to collaborate with supporting resources across business and/or functional lines.

· Have excellent oral and written skills/possess strong meeting and work session facilitation skills.

· Act as the escalation point for high priority support issues.

· Ability to interpret end user license agreements.

· Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).

· Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests).

· Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.

· Must be knowledgeable in the English language/speak clearly and understandably use the English language.

Thanks and Regards, Amrita Sharma

408 766 0000 EXT. 426

amrita.s@)360itpro.com