Inside Sales and Customer Service Representative - Industrial Distribution
- Compensation
- Not disclosed
- Location
- Brooklyn Heights, OH, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 2+ years
- Category
- Sales
- Posted
Must have
- Minimum 2 years of experience in inside sales and/or customer service within industrial distribution, manufacturing, or a related field
- Direct experience with industrial, hydraulic, and/or metal hose products and associated fluid conveyance components is strongly preferred
- Proficiency - or the ability to quickly learn - TrulinX ERP or a comparable distribution ERP system
- Exceptional attention to detail; able to produce accurate quotes and manage multiple open opportunities simultaneously
- Strong communication skills - written and verbal - with confidence engaging customers and internal teams alike
- Self-motivated and organized; comfortable managing your own workload and deadlines with minimal oversight
- Collaborative team player who also performs well as an independent contributor
Full description
Inside Sales and Customer Service Representative - Industrial Distribution
TCH Industries, Inc. & Koehler Rubber (TCH Koehler LLC) | Cleveland, OH | Full-Time
Does this sound like you?
- Are you someone who enjoys taking the initiative and shining independently when it comes to delivering exceptional customer service?
- Do you bring a genuine passion for ensuring smooth and efficient processes that elevate the customer experience to new heights?
- Has your keen eye for detail helped uncover an exciting sales opportunity or resolved a customer concern beyond standard expectations?
- Do you have prior experience in customer service and sales within the industrial production, manufacturing, or distribution sectors - particularly in the hose industry?
If yes, we want to hear from you.How to Apply
Step 1 - Complete our Culture Index work-trait survey (required before your application will be reviewed):
- https://go.cultureindex.com/p/K007vAbphSF13bCZYNSO
Step 2 - Submit your resume outlining relevant experience and qualifications through the Culture Index link above.
About Us
TCH Industries has been a cornerstone in the industrial hose industry since 1983. We manufacture and distribute industrial, hydraulic, and metal hose assemblies and associated components, serving customers across manufacturing, construction, automotive, aerospace, and beyond. We are a growing company - expanding through strategic acquisitions and building capabilities across multiple locations in Northeast Ohio.
Koehler Rubber & Supply Co. (now operating as TCH Koehler LLC, dba Koehler Rubber) brings more than a century of expertise to our combined organization. Founded in 1917, Koehler Rubber has spent over 100 years supplying Ohio and the Midwest with specialty fluid application products. Their team includes certified specialists in hose and fitting assembly specification, lubrication system design, pumping and dispensing systems, spray finishing, and factory-authorized service and repair. Every customer service representative at Koehler Rubber is Certified in Fluid Conveying Products - a standard we carry forward under the TCH umbrella.
Together, TCH Industries and Koehler Rubber represent more than 140 combined years of industry expertise operating from a consolidated location in Cleveland. We are a close-knit team that moves quickly, takes care of our customers, and rewards people who bring both product knowledge and a genuine commitment to service. If you are looking for a role where your expertise and customer relationships truly matter, you will find a home here.
The Role
The Inside Sales & Customer Service Associate is a dual-function role: you are both a trusted point of contact for key accounts and an active contributor to new business growth. You will work closely with our inside and outside sales team, handle quotes and order management in our TrulinX ERP system, and serve as the go-to resource for customer inquiries, issues, and opportunities.