Inside Sales Manager

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Title: Inside Sales ManagerLocation: Miami, FLThe Opportunity

The Inside Sales Manager leads and develops a team of Inside Sales Account Managers (ISAMs) to drive revenue growth through outbound phone and digital sales channels. This role is responsible for team performance, pipeline management, KPI oversight, forecasting accuracy, and cross-functional collaboration to optimize customer acquisition and retention reporting to the Sr. Director of Strategic Sales and Customer Experience, this leader ensures execution of sales strategy while building a high-performance, results-driven culture.

Key Responsibilities

• Team Leadership and Development (60%)
• Lead, manage, and mentor 9 ISAM team members, improving individual performance, strengthening capabilities, and ensuring consistent achievement of team sales targets.
• Directly oversee day‑to‑day sales and strategic activities of designated ISAMs, driving execution against revenue goals and ensuring alignment with organizational priorities.

• Sales Performance (40%)
• Track key performance indicators (KPIs), analyze sales metrics, and provide ongoing coaching and feedback, resulting in improved pipeline quality, stronger conversion rates and increased ISAM performance.
• Oversee lead qualification, follow-up, and opportunity management to maintain healthy sales funnel and deliver accurate sales forecasts that support strategic decision-making.
• Collaborate with marketing, sales leadership, and commercial operations to streamline processes, enhance customer experience and contribute to measurable sales growth.
• Optimize sales processes and CRM utilization to increase data accuracy, improve workflow efficiency and strengthen visibility into performance trends.
• Analyze and control expenditures to ensure adherence to budgetary requirements while maximizing return on sales activities and resource allocation.

Qualifications

• Bachelor’s degree or equivalent years of directly related experience
• 6-10 years of Inside Sales or related experience
• 2+ years of experience leading/managing a team
• Proven track record managing teams of five or more
• Demonstrated experience coaching, training, leading, and developing teams
• Skilled in goal‑setting, planning, communication, relationship building, and problem‑solving.