Inside Sales Manager

Inside Sales Manager

Summary:

The Inside Sales Manager supports smaller accounts that are not assigned to Account Managers and is responsible for growing customer relationships by providing commercial and technical guidance and coordinating cross-functional activities to foster growth, retention, and customer satisfaction.

Primary Responsibilities:

• Provide customer support, including product selection guidance, application support, and coordination with Engineering.

• Build and maintain strong relationships with existing customers to support retention, growth, and customer satisfaction.

• Maintain and qualify the active customer list, evaluating whether they should be house accounts or classified in another category.

• Resolve customer issues related to quality, delivery, service, and overall account support.

• Manage customer Engineering Requests, Customer Deviations, and Return Material Authorizations through timely coordination, follow-up, and communication.

• Support pricing strategy, customer negotiations, quote development, and sales forecasting for house accounts.

• Conduct customer visits as required based on account size, strategic importance, current projects, growth opportunities, risks, and competitive threats.

• Make occasional visits to Morrison’s manufacturing plants to review markets, customers, projects, production priorities, and relevant manufacturing activities.

• Stay informed of industry trends, technology shifts, competitive activity, regulatory changes, and emerging customer requirements.

• Document customer activity through timely and accurate call reports, account updates, and internal communication.

• Assist Morrison’s Accounts Receivable and Customer Service teams in resolving invoices, payments, orders, and other service-related issues.

• Represent Morrison at trade shows, customer meetings, and other industry events as needed.

Supervisory Responsibility:

None required.

Travel:

Some travel is required for customer visits, plant visits, trade shows, and other business needs.

Confidentiality:

This position requires regular handling of customer proprietary product information and confidential company information, including cost data, pricing, margin data, account strategies, and related business information.

Experience Required:

5 years of effective industrial sales, technical sales, application engineering, or related customer-facing experience preferred; equivalent experience may be considered.

Education Required:

A technical or business degree in a related discipline is preferred. Relevant industry experience, product knowledge, or technical training may be considered in lieu of a degree.