Inside Sales - Plumbing

We are seeking a motivated and customer-focused Inside Sales Representative to join our dynamic sales team. The ideal candidate thrives in a fast-paced environment, excels at building strong customer relationships, and is driven to meet and exceed sales targets. This role plays a key part in supporting our customers, managing orders, and collaborating with internal teams to ensure exceptional service and satisfaction.

If you have excellent communication skills, strong attention to detail, and are looking for a rewarding career with opportunities for growth and development — we want to hear from you!

DUTIES AND RESPONSIBILITIES

• Responding to inquiries and processing incoming calls and orders

• Contacting current customers and identifying new products and potential up-selling

• Entering orders into the system

• Sourcing materials for customers when currently not in stock

• Maintaining knowledge base on current products and learning about new products

• Providing product information, pricing quotations, and follow-up on quotes

• Developing and maintaining positive customer relationships

• Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service

• Supporting Counter Sales and handling returns as required

• Working closely with others to ensure customer needs are met

• Other duties as required

SKILLS AND COMPETENCIES

• Exceptional customer service

• Ability to warm up and develop instant rapport with potential customers

• Ability to develop long-term relationships and generate referrals from your customers

• Excellent interpersonal & communication skills, both verbal and written

• Impeccable organizational skills with attention to detail

• Time management & multitasking skills to serve several customers at the same time

• Strong networking skills, outgoing personality

• Excellent computer skills (Word, Excel, Email)

• Self-motivated; able to function effectively both independently and as a member of a team

• Proven ability to learn quickly and work effectively in a fast-paced work environment

EXPERIENCE AND EDUCATION

• Minimum grade 12 education required

• Minimum of two years sales experience (counter sales, inside sales or outside sales) required

• Post-Secondary courses in Plumbing an asset

• Skilled in serving and negotiating with institutional and industrial purchasers, plumbing contractors, and the public

• Knowledge of the plumbing industry or a background in plumbing products requiredWHY WORK FOR US

• Company paid benefits

• Employee and Family Assistance Program (EFAP)

• Profit sharing

• RRSP match

• Paid sick days

• Career growth

• #GIVEBACK Program – Volunteer Day

• Personal Milestone Recognition Program

• Perkopolis Partnership

• Safety shoe reimbursement

• Employee Referral Bonus Program

• Employee discounts on in store purchases

OUR MISSION

Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

OUR VISION

Be the preferred wholesaler by providing superior customer experiences.

FIND OUT MORECheck us out online: Follow us on LinkedIn:Like us on Facebook: https://www.facebook.com/bartlegibsonltd/

Follow us on Instagram: https://www.instagram.com/bartlegibsonltd/

Final candidates will be required to undergo an assessment andsecurity screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.

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