Inside Sales Representative

At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love®.

Batesville has been named one of the Most Trustworthy Companies in America by Newsweek for the third year in a row, reflecting our commitment to quality, integrity, and the trust families and funeral professionals place in us every day.

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Your Role at Batesville:

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We are looking for a high-performing phone sales professional who knows how to hunt, control a sales conversation, overcome objections, and close business. This is not an order-taking or customer-service role. The Inside Sales Representative owns revenue growth across an assigned portfolio of funeral home accounts and is expected to proactively create opportunities, win new business, expand existing relationships, and consistently ask for the sale.

The role operates in a high-activity, performance-driven environment with clear expectations around revenue, outbound activity, customer engagement, call quality, and CRM discipline. Representatives are expected to conduct effective discovery, articulate differentiated value, handle objections, and make a close attempt on outbound sales calls.

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How You’ll be Rewarded:

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• Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.
• The expected base salary range for this role is $25.00 - $30.00 per hour. Actual compensation within this range will be based on a variety of factors, including but not limited to qualifications, skills, experience, and location.
• IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.
• Generous 401K Matching Program
• Paid time off
• Opportunities for development and advancement

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What You'll Do

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• Proactively hunt for revenue opportunities across existing, lapsed, and non-buying accounts.
• Execute a consistent, high-volume outbound calling strategy and build relationships with customer decision makers.
• Follow a defined sales process while adapting the conversation to the individual customer and situation.
• Use strong discovery and active listening to uncover explicit and latent customer needs.
• Control the sales conversation, maintain momentum, and prevent opportunities from becoming passive follow-up.
• Clearly articulate value and competitive differentiation without defaulting unnecessarily to price.
• Confidently handle objections, negotiate appropriately, and ask directly for the business.
• Upsell and cross-sell products when customer needs and opportunities support it.
• Maintain accurate CRM activity, customer insights, call outcomes, commitments, and follow-up.
• Own individual results and use performance metrics to identify gaps and improve selling effectiveness.
• Actively participate in call coaching, training, feedback, and continuous development.
• Adapt quickly to changing products, promotions, technology, sales strategies, customer needs, and performance expectations.
• Other duties may be assigned.

What You’ll Bring:

• Proven phone-sales closer with demonstrated success converting conversations into revenue.
• Strong outbound hunter who is comfortable pursuing customers who are not actively looking to buy.
• Competitive and motivated by measurable goals, individual performance, and winning business.
• Comfortable operating in a KPI-driven, accountable sales environment.
• Demonstrated ability to follow a repeatable sales process without sounding scripted.
• Strong call control, discovery, objection handling, negotiation, and closing skills.
• Resilient through rejection and persistent without becoming overly aggressive with customers.
• High internal ownership. Looks first at what can personally be changed when results fall short.
• Highly coachable and able to turn feedback into observable behavioral improvement.
• Adaptable, self-directed, organized, and disciplined in a remote working environment.
• Strong phone presence with concise, confident, customer-focused communication.

#INDSGA

Join the Batesville family and apply today! Who We Are:

A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service, and innovation. For more than 115 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love.® With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions.

At Batesville, our associates are our strongest asset. We strive to attract, hire, and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values:

• Individual worth and integrity
• Excellence in execution
• Spirit of continuous learning and improvement
• Courage
• Customer focus and partnership

What Sets Us Apart: Making a difference: Helping families honor the lives of those they love® isn’t just our mission. It’s why we do what we do every day to make every Batesville product the best it can be.

Development is a priority: We promote learning and development from Day 1. From our Experience Batesville onboarding program to self-guided courses on Batesville University, there are numerous opportunities to advance your skills. We encourage associates to create Individual Development Plans (IDPs) to help drive career-focused discussions and advancement.

Putting customers first: We value the funeral professional’s role in serving families and are committed to doing our part to ensure their success.

We Have Fun! We work hard, but when it’s time to play, we get creative – and competitive. We provide numerous engagement activities to bring people together across the organization.

We Give Back: We support our communities by assisting in fundraising events and volunteer programs to help those in need. *These services are not available at all Batesville locations.

DISCLAIMER: The above information in this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

At Batesville, we strive to build a diverse workforce through equal-opportunity employment that embraces and leverages the differences each individual has to offer. We are an Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.