Inside Sales Representative

INSIDE SALES REPRESENTATIVE Dialight is the world leader in LED industrial lighting technology with millions of LED fixtures installed worldwide. We see a world where heavy industry is transformed to be safer, more productive, and environmentally friendly through illumination. We enable industrial customers operating in demanding environments to reduce their energy costs, maintenance costs, and carbon footprint while maximizing the safety and productivity of their facilities.

Position Overview

We are seeking a motivated and technically skilled INSIDE SALES REPRESENTATIVE to join our team. This position will manage inbound sales activities, build relationships with distributors and end users, and occasionally engage in outside sales activities such as site visits, customer meetings, and industry events.

The ideal candidate will combine strong communication and organizational skills with technical aptitude, a customer-first attitude, and an understanding of industrial or hazardous location products.

Key Responsibilities General Duties

• Assist in the close of sales with qualified leads to generate new business and ensure the client’s needs are met
• Encourage potential clients to buy products and close the best possible deal
• Build customer relationships (distributors & end users) with existing clients by reaching out via phone calls, emails, or other forms of communication to increase the likelihood of them purchasing again
• Use CRM software to maintain a database of current information on new sales opportunities as well as existing customers
• Track sales cycle progress on a monthly and quarterly basis to make sure customer acquisition goals are met
• Understanding client needs and offering solutions and support
• Researching potential leads from business directories, web searches, digital resources, and Industrial Info Resource software
• Qualifying leads from digital campaigns, conferences, references, trade shows, etc.
• Creating and maintaining a list/database of prospect clients
• Presenting and delivering information to potential clients
• Answering potential client questions and follow-up call questions
• Working with sales team when closing sale
• Tracking weekly, monthly, and quarterly performance and sales metrics
• Building pipelines with channel partners and team members to close sales
• Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information
• Closing sales and working with clients through closing process

Inside Sales Duties:

• Serve as the primary point of contact for inbound inquiries, quotations, and order management
• Support customers by identifying appropriate LED lighting products for hazardous and industrial environments