Inside Sales Representative

Hydraulic Controls, Inc. is a premier fluid power distributor with territories throughout the Western United States. Our Employee-Owners, along with our quality suppliers, have built our 50-year-strong reputation on ethical business practices, value-added customer service and local inventory.

SUMMARY:

Inside Sales Representatives manage a portfolio of select OEM, resale and user accounts, serving as the go-to contact within HCI for those clients, overseeing their orders from processing to delivery and responding to all their concerns with professionalism. In addition to handling select accounts, provides excellent service to all customers (see Customer Service Representative job description).

DUTIES AND RESPONSIBILITIES:

• Serves as HCI’s key contact to designated customer accounts, responsible for providing support and promptly responding to requests for information or assistance.
• Ensures designated customers’ orders are processed correctly, that order acknowledgements are sent both internally and externally, and that delivery issues and other matters of concern are promptly addressed and shared with outside sales personnel and management.
• Troubleshoots and resolves order issues through sourcing parts to meet/exceed customer requirements, drop-shipping orders, stock-transferring product, and buying for customer orders or branch inventory when permitted.
• Maintains margins, aware of competition and alert to margin erosion in accounts with set-pricing.
• Handles credit memos and warranty part returns.
• Routinely suggests additional products of interest to customers when taking sales orders.
• Generates sales leads for Outside Sales personnel to pursue.
• Enters and maintains CRM data, forwarding opportunities as directed.
• Performs all support functions of a Customer Service Representative.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• High school diploma or equivalent required, and some college or trade school preferred.
• Good mechanical and mathematical aptitude is essential, with a basic understanding of hydraulic, electronic, and power transmission systems.
• One-year minimum experience with customer service and hydraulic sales.
• Recognition of basic hydraulic components and understanding of vendor part numbering and function along with familiarity with HCI's top twenty product lines and ability to independently research answers using vendor and HCI tools.
• Excellent customer service: commitment to getting customer their needed answers on the first call, or staying in constant communication while researching.
• Reliable, constructive, and positive assistance to operations manager and outside sales personnel who service designated accounts; clear and frequent oral and written communication is essential.