Inside Sales Representative - REMOTE

Detailed Description

The Inside Sales Representative (ISR) is responsible for supporting our sales organization through the processing of administration duties associated with the selling of our products or services. The ISR will reach business targets through excellent telephone and email communications skills. This individual will also develop his or her phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Integrity, vision, and passion are essential for this role.

Roles and Responsibilities:

• Identify decision makers within targeted leads to begin sales process.

• Penetrate all targeted accounts and radiate sales from within client base.

• Collaborate with Sales Supervisor and Account Managers to determine necessary strategic sales approaches.

• Maintain and expand the company’s database of prospects.

• Ensure follow-up by passing leads to Account Managers with calls-to-action, dates, complete profile information, sources, and so on.

• Set up and deliver sales presentations, product/service demonstrations, and other sales actions.

• Assist in creating RFP responses to potential clients.

• Where necessary, support marketing efforts such as trade shows, exhibits, and other events.

• Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell.

• Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.

• Investigate and troubleshoot customer service issues.

Additional Duties:

• Coordinate customer training as necessary.

• Enter new customer data and update changes to existing accounts in the corporate database

• Appropriately communicate brand identity and corporate position.

• Attend periodic sales training where applicable.

Skills and Experience:

• Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.

• Excellent Microsoft Excel Knowledge

• Success in qualifying opportunities involving multiple key decision makers.

• Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.

• Strong problem identification and objection resolution skills.

• Able to build and maintain lasting relationships with customers.