Empire Today LLC
Installation Manager
- Compensation
- Not disclosed
- Location
- Grand Rapids, MI
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- Not specified
- Posted
Must have
- Associates degree required, Bachelor’s degree preferred or equivalent work experience.
- Valid driver’s license.
- Strong computer systems skills including all Microsoft applications and order management software programs.
- Bilingual fluency in English and Spanish preferred.
- Proficient in the fundamentals of carpet and flooring installations.
- Working knowledge of home improvement codes, permitting, and licensing requirements are preferred.
- Experience with material take-offs, additions, and estimating competency is preferred.
- Excellent verbal, interpersonal, and written communication skills and ability to communicate to a variety of audiences.
- Strong problem-solving and negotiation skills
- Ability to establish and maintain a cohesive team and rapport with Installation Subcontractor.
- Capacity to create a sense of ownership and empowerment with internal support staff.
- Ability to work in an office and dock setting, some regular evenings, weekends, shifts, off site, and/or with customers.
- This position spends approximately 60% of time working in the office and warehouse on a computer which requires the ability to use a keyboard to enter data.
- Approximately 40% of the time is spent in the field on job site visits and/or field internal inspections (must be able to drive to job sites/inspections).
- Ability to lift and/or move up to fifty pounds (i.e., materials, product samples, etc.).
- Ability to perform the essential functions of the position physically and mentally, with or without reasonable accommodation.
- Ability to report to work on a regular basis, including evenings and weekends.
Full description
Are you ready to grow your career? Empire Today is looking for an Installation Manager to lead a team and own the installation activities in the market. The Installation Manager directs the process for in-home and business-to-business flooring installation, including ensuring product, materials, and independent contractors are allocated appropriately for the project and that the customer is prepared for the installation.
We offer:
- Health benefits with quick enrollment – medical, dental, and vision.
- Paid time off & holiday pay.
- Wellness program.
- Professional development & career advancement opportunities.
- Incentive program.
- Lots of perks!
Compensation Information:
$65,000 - $75,000 annually plus bonus
Responsibilities:
- Formulate and execute an effective recruiting strategy to locate competent, skilled, and well-seasoned independent contractor installation businesses in partnership with Talent Acquisition to identify any staffing gaps that would affect market performance.
- Foster a strong working relationship with Installation contractors, focusing on creating a culture of mutual feedback and coaching.
- Oversee the audit process of every installation job to ensure product and materials are available and the scope of work matches the sales proposal.
- Manage and direct the daily loading of allocated project opportunities and Follow Every Job to completion utilizing Empire Today software systems and processes.
- Review capacity planner daily and allocate orders by priority to available installers by rating.
- Conduct daily pre-load out and post load out meetings with cross-functional teams.
- Resolve concerns with installation contractors regarding prior installation services and allocation of opportunities.
- Engage with installation contractors who are onsite to resolve installation issues, troubleshoot technical questions, and address customer change order processing.
- Discuss the scope and cost impact of change orders with customers and gain approval to proceed--this includes securing payment for added scope or product or service changes.
- Treat customers, subcontractors, and coworkers the way you would want to be treated (Golden Rule).
- Build Trust through Integrity by ensuring ethical business practices are followed with contractors.
- Maintain profitability and drive improvement of key operational business metrics by developing and implementing targeted actions to address gaps in performance by regularly evaluating appropriate internal metrics.
- Direct and perform random job-site visits to ensure customer satisfaction and identify variance from industry installation standards.