Insurance Claims Manager - Non-Motor & Motor lines

Job Overview

We are seeking an experienced Insurance Claims Manager to lead Motor and Non-Motor Claims operations for a reputed insurance company in the UAE. The role involves overseeing claims assessment, investigation, approval, and settlement while ensuring regulatory compliance, cost control, operational efficiency, and customer satisfaction.

Key Responsibilities

• Lead and oversee Motor and Non-Motor claims operations, including assessment, investigation, approval, and settlement.

• Manage complex and high-value claims, reserves, fraud investigations, recoveries, and disputes.

• Ensure compliance with UAE insurance regulations, CBUAE requirements, and internal policies.

• Monitor claims costs, loss ratios, turnaround times, and departmental KPIs.

• Manage relationships with brokers, garages, loss adjusters, surveyors, legal advisors, and reinsurers.

• Lead, mentor, and manage a claims team of 7–8 members, ensuring performance and timely delivery.

• Prepare and present claims performance reports to senior management.

• Liaise with the Central Bank of the UAE (CBUAE) when required.

Requirements

• Graduate or postgraduate degree in a relevant discipline.

• Mandatory professional insurance qualification: ACII or FIII.

• 15–20 years of general insurance claims experience, including at least 5 years in a managerial role within a reputed UAE insurance company.

• Strong technical expertise in both Motor and Non-Motor claims and knowledge of CBUAE regulations.

• Excellent leadership, analytical, negotiation, and decision-making skills.

Reporting to: Head of Technical / General Manager