Insurance Customer Service Rep

Job Description

Herndon Family Agency is a family-owned and operated insurance agency with 21 years of experience serving its clients and community. Our serve-first culture is at the heart of everything we do. We focus on educating clients, building lasting relationships, and helping people navigate the ever-changing world of insurance with confidence.

Our eight-person team works together in the office, creating a close-knit environment where communication and teamwork matter. We hold weekly team meetings to stay connected, solve problems, and make sure everyone is moving in the same direction. Over time, the relationships we build with our clients become just as meaningful as the relationships we build with one another.

We’re seeking an Insurance Customer Service Rep to support current clients, handle service calls, set appointments, and assist with quoting and sales paperwork. You’ll work alongside the agency team in an in-office environment where direct communication and collaboration help resolve client needs efficiently. The role offers hands-on training, licensing assistance, and opportunities to advance into management or sales.

• $18-$25 per hour based on experience
• Paid time off (PTO)
• Life insurance
• 401(k) plan
• Monday through Friday schedule
• Evenings, weekends, and holidays off

If you’re ready to build client relationships while growing your insurance career, apply today!

Benefits

• Paid Time Off (PTO)
• Life Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Bonus Opportunities
• Licensing Assistance
• Work-Life Balance
• Holidays Off
• 401k Plan
• Mentorship
• Continuing Education Opportunities
• Performance Bonuses
• Employee Discounts
• Active Community Involvement

Responsibilities

• Answer service calls from current clients
• Set client appointments
• Contact clients regarding late payments
• Collect intake forms and assist quoting
• Assist sales with closing paperwork
• Maintain accurate client files

Requirements

• Property and Casualty license required to start
• A life license is required eventually
• Detail oriented
• Strong interpersonal and communication skills
• Confident phone communication skills
• Comfortable using computers
• Willingness to learn and ask questions