Insurance Customer Service Representative

Job Description

If you're a true people person who loves helping others, building relationships, and making someone's day a little easier, you may be exactly who we're looking for.

At Melissa Izatt Insurance Agency, taking care of people is at the heart of what we do. We're a close-knit, local Eagle River agency with a nurturing, supportive environment where our clients are more than policy numbers and our team is more than a group of coworkers. We genuinely care about the people we serve, the community we're part of, and the people who work alongside us.

We're looking for a Customer Service Representative to become an important part of that environment. You'll spend your day helping clients with their insurance needs, answering questions, making policy changes, assisting with payments, and making sure the people who call or walk through our doors feel heard, valued, and taken care of.

Insurance experience is absolutely a plus, but we're willing to train the right person. What matters most is finding someone with a strong customer service background who genuinely enjoys working with people, takes pride in helping others, and wants to build lasting relationships with the clients they serve.

Compensation is based on licensing and relevant experience, with unlicensed candidates typically starting around $18–$20/hour and licensed candidates around $22–$25/hour. This is a flat hourly position with additional bonus opportunities available. If you aren't currently licensed, no problem! We're willing to help the right person learn the industry and work toward obtaining their Property & Casualty license.

If you're looking for a place where you can build relationships, help people every day, and be part of a team that truly values its employees and its community, we'd love to hear from you. Apply today!

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Career Growth Opportunities
• Monthly Bonus Opportunities
• Additional Life Insurance Application Bonuses
• 3% Retirement Match
• Monday to Friday, 9 AM - 3 PM Schedule
• Flexible Scheduling When Needed
• Pay Raise Opportunities
• Paid Holidays
• Free Coffee
• Monthly Employee Appreciation Lunches
• Supportive, Close-Knit Work Environment

Responsibilities

• Help clients with policy questions, changes, payments, and other day-to-day insurance needs.
• Explain insurance products and services in a clear, easy-to-understand way.
• Build strong relationships with clients and make sure they feel heard, valued, and well taken care of.
• Be a friendly, helpful point of contact for clients by phone and in the office.
• Process client requests, update account information, and maintain accurate records.
• Work closely with the rest of the team to solve problems and provide a great client experience.

Requirements

• Property & Casualty Insurance license preferred, but not required. Must be willing to obtain one within 60 days of employment.
• Prior customer service and/or insurance experience preferred.
• A positive, dependable, and team-oriented attitude.
• A genuine passion for helping people and building relationships.
• Excellent communication and interpersonal skills.
• Strong attention to detail and the ability to stay organized.
• Comfortable with basic computer operations and data entry.
• Ability to reliably work in-office and commute to our Eagle River location.