Insurance Customer Service Representative
- Compensation
- $50K–$70K / yr
- Location
- Philadelphia, PA, USA
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Must have
- • Strong customer service mindset with the confidence to transition into sales conversations when appropriate
- • Excellent verbal and written communication skills
- • Proven ability to build relationships and establish trust with customers
- • Strong problem-solving skills and consistent follow-through
- • Excellent organization, attention to detail, and time-management skills
- • Ability to multitask and work effectively in a fast-paced, customer-focused office
- • Professional, dependable, team-oriented, and coachable
- • Previous customer service, account management, or insurance experience preferred
- • Ability to work full-time and in-office at the Roxborough location
- • Property & Casualty and Life & Health insurance licenses are required
- **Candidates who are not fully licensed must obtain their Property & Casualty license before their first day of employment
- • Willingness to obtain any remaining required insurance licenses
- **Licensing guidance and support are provided throughout the process.
Full description
Job Description
The Bill Weychert State Farm Agency is seeking an Insurance Customer Service Representative to join our Roxborough office at 6001 Ridge Avenue in Philadelphia.
This position is ideal for a customer-focused professional who enjoys supporting existing clients, resolving concerns, and building long-term relationships while also contributing to the agency’s monthly in-book sales and retention goals.
You will work primarily with the agency’s current book of business, assisting customers with renewals, policy changes, billing questions, claims-related needs, and general service requests. During these conversations, you will also identify potential coverage gaps and recommend additional insurance products that provide meaningful value to the customer.
The right candidate will lead with service, communicate confidently, and feel comfortable transitioning customer conversations into needs-based sales opportunities. This is a full-time, in-office role within a supportive agency environment that values accountability, professional growth, and excellent customer care.
The agency offers a competitive base salary, commission and performance incentives, licensing support, ongoing training, and long-term career growth opportunities.
Location:
Bill Weychert State Farm Agency
6001 Ridge Avenue
Philadelphia, PA 19128
Benefits
- Paid Time Off (PTO)
- Flexible Schedule
- Health Insurance
- Life Insurance
- Career Growth Opportunities
- Retirement Plan
- Mon-Fri Schedule
- Disability Insurance
Responsibilities
- Communicate with existing customers regarding renewals, policy questions, coverage needs, and account updates
- Provide calm, professional assistance with billing, policy, and claims-related concerns
- Process policy changes, endorsements, renewals, and other account updates accurately
- Conduct proactive account reviews to ensure customers have appropriate and current coverage
- Identify potential coverage gaps within the agency’s existing book of business
- Transition service conversations into appropriate in-book sales opportunities
- Recommend additional insurance products using a needs-based, customer-first approach
- Meet established monthly sales and retention goals while maintaining high service standards
- Follow up with customers regarding open service requests and coverage recommendations