Integrated Services Case Manager

Job Title: Integrated Services Case Manager

Department: Health Services

Reports To: MHOP Manager

FLSA Status: Non-exempt

Hours: Full-Time

SUMMARY:

The primary role of the Integrated Services Case Manager is to provide intensive case management mental illness, substance abuse and/or co-occurring disorders enrolled in the mental health jail diversion program, the Mental Health Offenders Program (MHOP) and Project for Assistance in Transition from Homelessness (PATH) program. The Integrated Services Case Manager will promote independence and quality of life through the coordination of appropriate services and the provision of on-going support as needed by the client. The role of the Integrated Services Case Manager is important in coordinating required and needed services from across service systems (i.e., mental health, criminal justice, developmental services, and addictions). Case managers fulfill a vital function for consumers by working with them to realize personal recovery goals.

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SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Interacts directly with clients and provides case management services

• Conduct home visits with clients

• Outreach to clients wherever required

• Interacts and provides housing case management services to clients

• Work closely and develop relationships with Urban Rest Stop, Ability Housing, Jacksonville Housing Authority, and other housing resources/agencies

• Provides accurate information about available assistance and completes necessary referrals

• Refers clients to appropriate programs for assistance

• Enter all data into Client Track and Athena (EHR)

• Works collaboratively with the team to complete required reports in order to document program performance outcome measures in Excel

• Work closely with the closely with the Correctional system, Behavioral Health, Medical and Housing Program staff in determining the clients’ needs in order to achieve their goals

• Assist clients in building social skills in the community that will enhance positive relationships

• Attend staff development trainings and meetings as directed

• Participation in weekend coverage schedule

• Cross training with other roles

• All other duties as assigned

RESIDENTS, GUEST, AND INTERNAL CUSTOMER FOCUS:

The Integrated Services Case Manager is sensitive to emotional, spiritual and practical needs of consumers, guests and staff members in all interactions. Provides positive feedback and comments about the quality of work and effort that has been offered by consumers and coworkers. Adjusts priorities and schedule to meet specific client needs. Reports and/or corrects problems related to safety, cleanliness and comfort of clients and work areas. Universal Precautions and Infection Control techniques are followed. Understands their own role in facility safety plans and procedures related to fire, weather and other disasters.

EDUCATION AND EXPERIENCE:

• A Bachelor’s Degree in Human Services preferred

• Able to work a flexible schedule

• 2 years experience working in the mental health or human services field

• Ability to establish cooperative working relationships with clients, colleagues, community partners, and volunteers

• Ability to interact with people from diverse cultural and racial backgrounds

• Excellent customer service skills

• Excellent interpersonal skills, leadership skills, and ability to work independently in a fast-paced environment

• Ability to manage and de-escalate crisis situations

• Working knowledge of community resources

• Good computer skills needed

• Valid Driver’s License and ability to travel

• Acceptable annual Motor Vehicle Record check

• Adhere to required insurance coverage levels (Bodily Injury & Property Damage Liability: $100,000 each person; $100,000 each accident) if driving a personal vehicle for work-related purposes

• Ability to pass a Level II Background Screening