Intensive Care Coordinator

Job Summary

Under the assigned CCS supervisor, the Intensive Care Coordinator provides community-based services to identified youth that are centered on Systems of Care and Wraparound services. CSSW plays a critical role in the community behavioral health service delivery system with the position ensuring that services are family-focused, youth-guided, individualized, strengths-focused and trauma-informed.

Essential Duties and Responsibilities

• Targets youth identified in Pathways program by State of Illinois, HealthCare and Family Services

• Serves Pathways to Success eligible youth identified within CSS (Care Coordination) at Tier level CCSW (Care Coordination Services – High-Fidelity Wraparound) in line with the policies of program

• Provides service with an evidence-informed, structured approach to care coordination that adheres to procedures requirements regarding child and family engagement, individualized care planning, identifying and utilizing strengths and natural supports while completing fidelity measures/monitoring

• Assists in the integration of all services provided for the youth and family by serving as a central point of communications for service components in service delivery

• Collaborates with youth and families to identify both informal and formal supports to develop a Plan of Care and a Crisis Prevention Plan

• This position serves a caseload referred to Pathways to Success Tier level Wraparound.

• Caseloads vary based on referrals received and accepted services

• Positions require work in High Fidelity wraparound caseloads that are 10;1 with no more than 12 if there is identified need and approval

• Completes a strength-based assessment and required updates utilizing the IM CANS to identify both strengths and treatment target needs

• Facilitates and coordinates Child and Family Team Meetings (CFTM) at regular intervals, as required by policy

• Coordinates collaboration with all service providers to develop a comprehensive Plan of Care and Crisis Prevention Plan

• Ensures that care planning and decision-making processes uphold the values, preferences, beliefs, culture, and identity of the child, family, and their community

• Monitors progress toward goal achievement and the indicators of success per care plan and revises the plan, as needed

• Regularly discusses progress toward goals with client and encourages client feedback and client ownership of outcomes on a regular basis

• Improves client access to crisis supports and appropriate home and community-based services to support behavioral health needs

• Assists team to adjust the Plan of Care, if movement toward goals is not happening

• Assists team to adjust the Crisis Prevention Plan, as needed and at regular intervals per policy

• Advocates for the youth and family, especially towards their needs being met in the least restrictive setting possible

• Implements services to avoid use of unnecessary use of inpatient psychiatric hospitalization, residential treatment, and emergency rooms

• Provides active guidance/feedback during family contacts (i.e., during crisis interventions and other crisis stability events)

• Completes intakes per program need

• Provides transportation for clients within program guidelines

• Provides training and education to caretakers where applicable

• Maintains highest ethical standards in keeping with professional affiliations and strength-oriented practice

• Plans and administers therapeutic interventions, when applicable

• Maintains comprehensive client file

• Provides support as needed during crisis and follow up services and at times may respond to Mobile Crisis Services, if youth experiencing crisis is currently engaged in services

• Represents agency at court hearings and attends required staffing meetings

• Adheres to Evidence Based/Informed program (ARC)

• Adheres to the fidelity of Wraparound facilitation, per job training, for CSSW staff

• Provide Family Support Program (FSP) and Specialized Family Support Program (SFSP) as needed

• Performs other related duties as assigned

**Qualifications

Education: **Bachelor’s degree from an accredited university in psychology, social work, counseling, education or similar

Experience: Two years of experience coordinating care including facilitating child and family team meetings and working with youth and families on a direct service level preferredOther: Valid driver’s license and acceptable driving Record with OHU required levels of coverage for auto insurance · Ability to work varying hours, including evenings and weekends to accommodate family’s needs

Required Skills

• Strong collaborative, relationship building, and communication skills to effectively resolve problems, achieve goals, and meet deliverables

• Resilience and creativity towards engaging non-engaged family and supports

• Time management skills and ability to consistently meet deadlines

• Knowledge of the Illinois child welfare systems, including local resources and service providers

• Experience working with diverse populations

• Attention to detail

• Proficient computer skills including computer, keyboard, and Microsoft Windows

• Effective verbal and written communication skills. Strong knowledge of spoken and written English, sufficient to obtain, provide, or exchange information

• Ability to exercise discretion and ensure confidentiality

• Ability to handle stress well and effectively de-escalate crises

• Ability to write routine reports and correspondence

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to handle decisions

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

• Ability to maintain mental and physical alertness and an appropriate level of energy

• Demonstrated ability to utilize analytical thinking and independently make decisions

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The position requires visual and auditory acuity within professionally determined normal ranges, with correction if need; and manual dexterity sufficient to operate a computer and office equipment, including, but not limited to, the telephone, computer, and copier.

The employee works in varied residential environments based on assigned caseload and may encounter unpredictable clients. While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions. The employee must be able to enter and exit a vehicle or a building without assistance. While performing the duties of this job, the employee will drive an automobile in the local and regional area. Occasionally, travel is outside the local area.

We Invest in You!

Tuition assistance up to $2500 per year

Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, and up to 5 paid Sick days annually

Medical, dental, vision, 403b Retirement, flexible spending accounts, health savings account, and short-term disability options

Agency paid life up to $50K based on salary

Voluntary Supplemental Life for Employee, Spouse, and Child(ren)

Voluntary Legal Plans

Agency paid long term after 1 year of employment

Career ladders, professional development, and promotion opportunities

Free LCSW and LCPC Supervision hours available in some locationsA Different Kind of Employer One Hope United is strong and ready to grow. Are you ready to grow with us?800+ talented professionals strong, serving 10,000 children and families in Illinois, and Florida Fiscally stable, $70 Million agency-- strong since 1895 Energetic leadership and a rich community of support One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. OHU participates in eVerify. In the spirit of caring for one another and our community, please note that upon accepting an offer of employment from One Hope United, you will be required to share proof of a COVID-19 vaccination. The requirement is subject to accommodation in compliance with applicable laws and regulations. #INDBH**