Intensive Case Manager - Toronto Non-Profit Homes

Rate of Pay: $30.52/hour - $35.61/hour (Starting salary will be determined by factors such as relevant experience, qualifications, internal equity, and market conditions)

Reason For Posting: The posting is for an existing position

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at

This opportunity is with our Good Shepherd – Intensive Case Manager - Toronto Non-Profit HomesHow You Will Make an Impact

The Intensive Case Manager will demonstrate a wide array of strengths including, a compassionate and caring nature, in conjunction with an unbiased, non-judgmental and person-centered approach while working with clients to develop a level of trust in order for clients to feel secure and supported. This level of trust will be established and maintained by involving the client as much as possible in discussion around their goals and recovery process.

With a demonstrated commitment to the values of Responsibility, Availability, Adaptability, Hospitality, Quality and Dignity, the Intensive Case Manager, (ICM) will be responsible for the provision of direct service to clients who experience mental illness, engage in substance use and who may experience barriers to resources for health, wellbeing, vocation and education. The professional relationship between the client and ICM, is grounded in the regular assessment of client centered needs and is a collaborative effort of the client and the ICM in the pursuit of client driven goals. Through the provision of a positive work ethic and effective role modelling, the ICM is responsible for the demonstration of the Mission, Vision and Values at work within Good Shepherd Non-Profit Homes Inc. Toronto.

• To carry out all duties with a work ethic demonstrating leadership, role modeling of behaviors and managing responsibilities in accordance with the Mission and Values of Good Shepherd Non-Profit Homes.

• To provide service in a dignified, culturally competent and respectful manner that reflects the charism of Good Shepherd Centers, and which reflects an integrated anti-racism/anti-oppression framework.

• Maintains a case load within the provincial guidelines for Intensive Case Management.

• Engages in the intake process including, liaison with Access Point, interviewing potential clients, utilizing appropriate assessment tools to determine the goals and needs of clients, client summary reports, client discharge/transfer reports, maintaining client files, client progress notes and completion of all other necessary paperwork and assignments.

• Provides resource information, community facilitation, and advocacy for clients as needed. Completes referrals as required.

• Utilizing a psychosocial rehabilitation approach to care, supports clients in achieving goals that enhances the client's enjoyment and quality of life.

• With client consent, liaises with clients' formal and informal supports.

• Assists to enhance and develop necessary life skills as needed.

• Assists the client to maximize their competencies, in order to become more self-sufficient

• Works from a strengths-based perspective within an empowerment framework.

• Keeps the Program Manager informed of developments and changes concerning clients on an as needed basis.

• Observe all health and safety rules and work in compliance with the provisions of the occupational Health and Safety Act and its regulations

What You'll Bring to Our Team

• This position requires a University Degree in Social Work, Nursing, Occupational Therapy or related field, plus an Addictions Certificate from a recognized college, plus two years' work-related experience, particular with persons who experience problematic substance use and mental health challenges.

• Extensive knowledge of the social service system and community resources.

• Expertise providing counselling and case management to individuals who are experiencing or have experienced a complex history of substance use and mental health concerns.

• Crisis intervention and risk assessment skills, with well-developed problem-solving abilities and interpersonal skills.

• Demonstrated knowledge of crisis intervention de-escalation strategies and interventions and an ability to remain calm in crisis situations.

• Demonstrated ability to recognize and respond to the emotional, psychological and physical needs of individuals reacting to a crisis situation.

• Fluency in a 2nd language is an asset

• CPR certification or willingness to be certified is required

• Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd

• Demonstrated understanding of workplace health and safety practices and understanding of an employee's responsibility under current legislation.

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY

• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT

• Staff recognition programs along with access to self-care supports and EMPLOYEE /

• FAMILY ASSISTANCE PROGRAM (EAP)

• POSITIVE and ENCOURAGING atmosphere

• Make a difference and provide HOPE

• Extended Health Benefits

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.