Intermediate Business Application Support Analyst
- Compensation
- Not disclosed
- Location
- Cedar Rapids, Iowa
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 2+ years
- Category
- It support
- Posted
Skills
Must have
- Bachelor’s degree in a related field or equivalent knowledge and a minimum related work experience of 2-4 years in the areas listed below.
Nice to have
- Financial Services and Insurance industry experience.
- Experience supporting enterprise business applications in a production environment.
- Experience supporting Legal, Privacy, Compliance, Governance, Risk, or Regulatory technology applications.
- Experience with ServiceNow, including Incident, Change, Problem, Request, or CMDB processes.
- Experience with Jira for Agile delivery, requirements management, and workflow tracking.
- Experience working in Agile or Scrum environments.
- Experience coordinating with third-party vendors, managed service providers, or offshore support teams.
- Experience with user access management, Single Sign-On (SSO), and Active Directory group administration.
- Experience supporting application implementations, upgrades, migrations, or operational transitions.
- Experience leveraging AI tools, automation technologies, or digital transformation initiatives to improve operational efficiency.
- Experience working with geographically dispersed or global teams.
- Microsoft certifications (Azure, Microsoft 365, Security, Power Platform, or related certifications).
- ServiceNow certification preferred.
- ITIL Foundation certification preferred.
- Agile, Scrum, or SAFe certification preferred.
Full description
Job Family
IT - Business AnalysisAbout Us
At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.
Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.
Who We Are
We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.
Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.
We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.
What We Do
Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.
Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit .
Job Description Summary
Business Application Operations Support (BAOS) is a team within GTS Global Systems Support with knowledge of business functions and applications. The BAOS team partners with internal clients, external application vendors and GTS team members across the world to provide business requirements definition, software quality assurance and on-going maintenance of global applications that are used to support the business needs of Aegon.