Internal Sales Executive

The Role

• To achieve an annual gross profit target from every allocated customer, negotiating and agreeing terms, which maximise the return on the resources, employed.
• The internal Salesperson – will also be responsible for identifying opportunity and establishing new Business to ensure ongoing growth of the customer base and gross profit generation.
• Meet or exceed the gross profit target from each allocated customer.
• Carry out pro-activity to all allocated customers ensuring ongoing activity gross profit generation and retention is achieved.
• Obtaining (prompting) enquiries from allocated customers.
• Regularly review allocated customers with External Sales or Sales Manager or SCM identifying the future tactics to secure or develop the business.
• Maximise gross profit generation
• Monitor, measure and implement strategy to ensure gross profit targets for each customer are achieved
• Negotiate payment terms with allocated accounts to try to improve the return on investment.
• Achieve the product targets set for each allocated customer.
• Identify available split by product for each allocated customer.
• Review results monthly, identifying tactics to develop the full potential.
• Explore, identify and action opportunity for additional products
• Explore, identify and action opportunity for value added profit generation
• Control stock levels of customer special items within the limits agreed.
• Agree call off orders in writing with an end date for final delivery.
• Regularly discuss and review with customers any contract calls off orders rescheduling with suppliers where necessary.
• Minimise investment without compromising service levels
• Explore and identify supply partnerships to maximise profit generation
• Respond to all customer enquiries in a professional manner and within the timescale agreed.
• Quoting customers for their requirements promptly and within the timescales agreed either converting immediately into an order or recording clearly for future reference.
• Sourcing material to satisfy orders or enquires within the timescales agreed.
• Following up previous quotations in an organised manner converting into order or establishing and recording the reasons why lost.
• Follow up and close out all enquiries outstanding at the end of each day to order receipt or lost order stage.
• Administer all customer orders efficiently and accurately
• Ensure purchase orders are progressed with suppliers to ensure customer’s orders are delivered on time.
• Entering customer’s orders into the computer system promptly and accurately.
• Place purchase orders, negotiating professionally.
• Enter purchase order details promptly and accurately into the computer system
• Resolve all customer complaints promptly (or refer immediately to line management) raising necessary paperwork without delay.
• ·ensure customers are notified immediately of any discrepancy to the order or delivery schedule
• ·Obtain and retain in organised manner relevant up to date market information e.g. price movements, AAF trends, lead times, sourcing information, customer information etc.
• ·Complete and keep accurate sales activity records
• ·Identify and establish new customers either by geographical region, market sector or product portfolio
• ·Manage pro – activity to establish new customers to increase customer base and gross profit generation on an ongoing basis
• ·Insure new customers are credit worthy or are able to satisfy payment criteria
• ·Ensure potential customer fit our product and service portfolio ensuring our services are offered in a clear and unambiguous manner
• ESSENTIAL SKILLS
• Selling
• Pro-actively seeks out opportunities.Adopts different sales tactics as necessary.
• Able to build relationships, adapting self to different personalities.
• Negotiating
• Uses ‘trade offs’ when buying and selling to achieve the best return on investment.
• Communication
• Communicates information clearly
• and listens activity.
• Administration
• Understands the computer system and works within the Company’s procedures.Enters orders Accurately and on time, recording customer information in an organised manner
• Numeracy
• Can quickly and accurately convert, manipulate and translate figures, presenting these in a form required and understood by the customer.

ESSENTIAL KNOWLEDGE

• Has an up-to-date knowledge of all standard products, including basic grades, specifications, finishes and suitability for various applications.
• Basics of ROI
• Understands how stock and payment terms affect ROI.