Internal Sales Support
- Compensation
- Not disclosed
- Location
- Holywell Green, Halifax
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Sales
- Posted
Skills
Nice to have
- Previous experience in a commercial support, internal sales, sales administration or customer account management role.
- Experience working within the chemical, speciality ingredients, personal care, cosmetics or HI&I industries.
- Experience using SAP or a similar ERP system.
- Familiarity with CRM systems, sales pipelines and opportunity management.
- Understanding of technical and regulatory documentation associated with chemical products.
- Knowledge of chemicals, dangerous goods handling and associated supply chain requirements.
- Experience supporting sales and marketing campaigns, customer exhibitions or industry events.
- Experience communicating with customers or distributors across international markets.
Full description
We are seeking a highly organised, proactive and customer-focused Internal Sales Support to join our busy Sales, Commercial and Technical teams within the Home & Personal Care (HPC) business.
The successful candidate will play a key role in supporting the day-to-day commercial activities of the Personal Care & Cosmetics (PC) and Home, Industrial & Institutional (HI&I) markets across EMEA.
Acting as a key link between customers, Sales Managers and internal departments, the role will involve managing customer enquiries, coordinating samples and quotations, supporting commercial opportunities and ensuring a high standard of customer service.
In addition to providing comprehensive support to the HPC Sales Managers, the role will involve taking ownership of smaller customer accounts and distributor relationships, identifying new business opportunities and contributing to the continued growth of the business.
Key Responsibilities1. Sales & Commercial Support
- Provide day-to-day administrative and commercial support to the HPC Sales Managers across the PC and HI&I markets.
- Act as a key point of contact between customers, the Sales Team and internal departments to ensure efficient communication and resolution of enquiries.
- Respond to customer and prospective customer enquiries, identifying requirements and coordinating product sourcing where necessary.
- Prepare and issue quotations to smaller customers (T3 accounts) and distributors using approved price lists.
- Follow up on quotations, customer enquiries and commercial opportunities to support sales conversion.
- Request and coordinate product samples, monitor progress and proactively obtain customer feedback.
- Maintain accurate records of sample requests, customer interactions and sales opportunities, ensuring opportunity pipeline reports are updated.
- Identify and communicate potential sales opportunities, customer insights and market intelligence to the Sales Team.
- Support the Sales Team with follow-up actions arising from customer meetings, visits and commercial discussions.
- Request and update transport quotations from the Logistics Team to support customer pricing and commercial proposals.
2. Customer Relationship & Account Management
- Develop and maintain strong working relationships with customers, distributors and trading partners.
- Take responsibility for managing and developing smaller customer accounts through proactive telesales and regular customer engagement.
- Maintain regular communication with customers to identify requirements, follow up on enquiries and encourage repeat business.