Internal Service Advisor-Harbor Chevrolet and Harbor Hyundai

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Job Summary

Harbor Chevrolet and Harbor Hyundai are seeking an organized, detail-oriented Internal Service Advisor to manage and streamline our reconditioning workflow. This role serves as a crucial liaison between Sales, Service, Used Vehicles, Parts, Detail, and outside vendors to ensure pre-owned and new inventory are inspected, repaired, and frontline-ready efficiently while maintaining high standards of quality and budget control.

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Essential Duties & Responsibilities

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Inspect incoming trade-ins, auction purchases, and new vehicle shipments (PDIs) to determine repair and reconditioning needs.

• Drive execution of the New Car PDI process to ensure newly received vehicles are prepped and completed in a timely manner.

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Open, manage, and accurately document internal repair orders (ROs) within the dealership management system.

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Coordinate directly with technicians, Parts, Detail, and outside sublet vendors (PDR, glass, wheel repair) to ensure timely completion of repairs.

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Monitor work-in-progress daily, tracking parts availability to resolve delays and reduce days-to-line.

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Communicate clear status updates, estimates, and timelines to Sales Managers and dealership leadership.

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Verify completion of safety recalls, emissions/state inspections, and multi-point quality checks prior to releasing vehicles to inventory.

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Manage reconditioning budgets and identify cost-control opportunities without compromising quality standards.

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Requirements

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Minimum of 2 years of customer service, retail, or operations experience.

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Strong organizational and multi-tasking abilities in a fast-paced environment.

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Excellent communication, follow-up, and interpersonal skills.

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Valid driver’s license with an acceptable driving record.

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Must be at least 18 years of age and authorized to work in the United States.

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Preferred Qualifications

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Prior automotive service advisory, reconditioning management, or dealership experience.

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Working knowledge of automotive repair processes, repair orders, and inventory management systems.

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Familiarity with Chevrolet or Hyundai brand/manufacturer standards.

What We Offer

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Competitive pay

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Medical, dental, and vision insurance

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Paid time off

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Career growth opportunities as the dealership expands

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Positive, supportive team culture

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Ongoing training and development

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Employee discounts on vehicles and services

About Us

We are a growing dealership campus with Chevrolet and Hyundai franchises in Long Beach, and a part of Brandon Steven Motors℠, a Wichita-based auto group with 31 new and used car dealerships in 12 cities across Kansas, California and Maryland, selling and servicing 19 brands. Every store follows the same core value: get a little better every day through integrity and hard work.