Internal Service Advisor

Internal Service Writer – Career Opportunity at INFINITI of Charlotte

Position: Internal Service Writer

Location: INFINITI of Charlotte

Join a Growing Service Team

INFINITI of Charlotte is seeking a motivated, organized, and customer-focused Internal Service Writer to support our fast-paced service department. This position plays a critical role in maintaining communication between technicians, advisors, parts, and management to help ensure efficient workflow and timely vehicle repairs.

We are looking for someone who thrives in a team environment, communicates effectively, and can help keep the shop operating at a high level.

Responsibilities

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Open and manage internal repair orders

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Dispatch work efficiently to technicians

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Maintain used car efficiency through shop

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Monitor shop progress and communicate updates to advisors and management

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Coordinate with the parts department to ensure timely parts availability

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Maintain accurate documentation and repair order notes

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Assist with warranty and internal vehicle processing

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Help improve shop flow and technician productivity

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Support quality control and vehicle status tracking

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Ensure repairs are completed in a timely and organized manner

Qualifications

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Previous automotive service experience preferred

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Service advisor experience

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Strong communication and organizational skills

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Ability to multitask in a fast-paced environment

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CDK experience preferred but not required

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Team-oriented attitude with strong attention to detail

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Basic understanding of automotive repair processes

What We Offer

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Competitive compensation

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Opportunity for growth and advancement

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Supportive team environment

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Paid training

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Health, dental, and vision benefits

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401K

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Paid vacation

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Employee discounts

Ideal Candidate

The ideal candidate is dependable, process-driven, and capable of helping improve overall shop efficiency while maintaining a high level of professionalism. This role is perfect for someone looking to grow within automotive service operations and become a key part of dealership success.

Apply Today

If you are ready to join a growing dealership focused on teamwork, accountability, and customer satisfaction, we would like to speak with you.