Daikin Europe
Internal Service Engineer Junior | Technical Help Desk
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Junior
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Completed vocational training in air conditioning and refrigeration, or a degree in Mechanical Engineering, Electromechanical Engineering or a related field;
- No previous professional experience is required; internships, academic projects or practical HVAC training will be valued;
- Basic knowledge of the refrigeration cycle, electricity and HVAC system operation;
- Motivation to learn how to analyse error codes, operating parameters, electrical diagrams and control logic;
- Analytical ability, a methodical approach, technical curiosity and an interest in problem-solving;
- Good communication skills, teamwork and strong customer orientation;
- Good command of Portuguese and English;
- Working knowledge of Microsoft Word, Excel and PowerPoint;
- Willingness to progressively specialise in Split, Multi-split, Sky Air, VRV, heat pumps, air handling units or Chillers.
Full description
Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a major Japanese company and the world's largest producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and refrigeration technology.
Daikin Portugal (DAPT) is one of DENV's sales affiliates, with offices in Paço D'Arcos (head office) and Vila do Conde. Visit our website to find out more about us!
Internal Service Engineer Junior | Technical Help Desk📍 Paço de ArcosAt Daikin, we create innovative climate control and air quality solutions that transform spaces into more comfortable, healthier and more efficient environments. More than just technology, we are driven by the positive impact we have on people's well-being and by our commitment to a more sustainable future.We have been certified as a Great Place to Work® for four consecutive years, a recognition that reflects our culture of trust, collaboration and the continuous development of our people.If you are looking for a challenge in the field of after-sales technical support, where you can combine technical expertise, customer interaction and involvement in HVAC services and solutions, this opportunity is for you. 🎯 Your RoleProvide after-sales technical support to HVAC professionals through a Help Desk model, following structured diagnostic methods and benefiting from continuous training and technical guidance.In your day-to-day work, you will:
- Respond to technical requests by telephone, WhatsApp and email, ensuring clear, accurate and solution-oriented support;
- Collect and organise relevant technical information about installations, equipment;
- Support fault diagnosis and the identification of corrective actions, with supervision whenever required;
- Learn to interpret electrical diagrams, control logic and refrigeration cycle principles;
- Support the selection and quotation of spare parts;
- Assist with the assessment of warranty claims and the monitoring of repair quality;
- Accurately record interactions and conclusions in CRM and ticketing systems;
- Contribute to the creation and updating of technical documentation and training content;
- Take part in a technical development pathway leading to progressive autonomy. 🔎 What We Are Looking For
- Completed vocational training in air conditioning and refrigeration, or a degree in Mechanical Engineering, Electromechanical Engineering or a related field;
- No previous professional experience is required; internships, academic projects or practical HVAC training will be valued;