International Ecommerce Business Analyst

Main function is to provide support to the international eCommerce division by managing various responsibilities including but not limited to:

• Provide subject matter expertise in international eCommerce
• Manage, set up promotions and content for various regions & local holidays
• Partner and collaborate with in-country, internal teams and vendors to support business growth.
• Collaborate with vendors on paid marketing initiatives for multiple languages & countries
• Report & analyze on weekly business performance and ad hoc reporting requests
• Review and asses daily KPI’s and respond as necessary, to ensure associated forecasts are met (traffic, conversion, average order values, sales, returns, shipping compliance & customer service metrics, etc.)
• Manage translations process and content for 5+ languages
• Provide analysis for technology vendor evaluation
• Monitor competition, trends & provide recommendations on enhancements & A/B testing
• Write business requirements documents and detail user experience for international customers, test scripts and use cases
• Facilitate and perform quality assurance for vendor and internal tools’ functional changes, bug fixes, enhancements, and redesigns to ensure they can be supported for the international and cross-border business.
• Resolve any escalated customer service issues and find solutions for source issue
• Monitor and manage business rules on pricing fluctuations across 150+ countries

• Bachelor’s Degree in Business, Marketing, Economics, or related field

• Intermediate/Expert experience with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)

• Experience with cross-border eCommerce and international business, experience with Borderfree/Pitney Bowes solution an asset.

• Demonstrated experience as a liaison between business and technology teams

• Ability to work effectively in a fast-paced environment

• Highly organized, problem-solving and deadline-oriented with ability to prioritize

• Ability to multi-task in a team-oriented environment and think outside the box

• Ability to interface with all levels of management

• Experience with Demandware and translation technologies an asset.

• Knowledge of JIRA is a plus

• Knowledge of additional languages a plus

All your information will be kept confidential according to EEO guidelines.