International Learning and Development Manager | São Paulo (SP)

Zoetis values ​​and supports inclusion, upholding equal opportunities.

Location: São Paulo (SP)

POSITION SUMMARY

• The L&D Manager for Brazil will focus on the Brazil region and is a key member of the International Commercial Centre of Excellence (COE) Learning & Development team.
• This role is responsible for implementing International-led commercial learning programs in Brazil, ensuring these initiatives are adapted to local market needs while maintaining alignment with global brand strategies and COE priorities.
• The L&D Manager acts as a bridge between global program design and local commercial execution, driving consistency, best practice sharing, and strategic alignment across markets.
• By partnering with the COE and local commercial leaders, the L&D Manager ensures that international programs deliver maximum impact, support brand strategy, and foster a culture of continuous learning and commercial excellence.

POSITION RESPONSIBILITIESInternational Program Deployment & Market Alignment

• Lead the local deployment and adaptation of International COE commercial learning programs, ensuring relevance to market maturity, customer dynamics, and brand positioning in Brazil.
• Collaborate with the COE and Brand teams to translate global frameworks into actionable, locally relevant learning experiences.
• Ensure consistent application of key commercial programs across markets, driving alignment with international standards and strategic objectives.

Tactical, Market-Specific L&D Needs

• Conduct in-depth needs analysis with local commercial, sales, and marketing teams to identify specific capability gaps and learning requirements unique to Brazil.
• Identify, localize, and deliver training programs (including workshops, e-learning, and coaching) that address market-specific needs, regulatory requirements, and cultural nuances.
• Support the launch of new products, campaigns, and commercial initiatives through targeted training and onboarding programs, ensuring alignment with global brand strategy and timely delivery of critical commercial capabilities.
• Prepare, implement, and monitor training courses for product launches and sales cycle meetings (POAs).
• Ensure all local learning content and activities are compliant with country regulations, company policies, and industry standards.
• Provide hands-on facilitation and support for in-market commercial teams, including field coaching and feedback.
• Develop the skills of "Coach" managers by executing field-based “coach the coach” activities, ensuring local leaders can cascade global coaching standards and drive high performance (3 field activities with sales force/sales managers per month in the region).

Cross-Market Alignment & Best Practice Sharing

• Actively drive alignment with other international markets, sharing best practices and lessons learned to support a unified approach to commercial capability building.
• Facilitate cross-market collaboration, ensuring local teams benefit from global insights and contribute feedback to the continuous improvement of international programs.
• Promote and embed Zoetis global training programs and tools (e.g., Solution Selling, Field Force Effectiveness platforms) in both markets, driving adoption and consistency across the region.

Stakeholder Engagement & Strategic Partnership

• Partner with local commercial, marketing, and brand teams to ensure all initiatives support both global brand strategy and local business objectives.
• Collaborate with technical and marketing partners to annually evaluate the technical and commercial skills of the sales force, ensuring alignment with global capability frameworks and local performance expectations.
• Represent Brazil region in global L&D forums, advocating for local needs and ensuring market feedback informs future program design.

Performance Measurement & Continuous Improvement

• Monitor KPIs for program effectiveness, demonstrating impact on commercial execution, employee expertise, and brand performance.
• Measure and report the impact of training and coaching actions, conducting gap analyses and recommending corrective actions, with data and insights shared with the COE to inform continuous improvement.
• Leverage data and insights to refine local deployment and inform future adaptations of international programs.

Change Management & Thought Leadership

• Support change initiatives related to the rollout of new international programs, omnichannel engagement, and evolving commercial processes.
• Stay abreast of global and regional trends, integrating innovative approaches and ensuring Brazil remains aligned with international best practices.
• Champion cross-market alignment and best practice sharing, actively collaborating with the International L&D community to ensure Brazil benefits from, and contribute to, the continuous evolution of global commercial capabilities.

ORGANIZATIONAL RELATIONSHIPSInternal:

• Market Commercial Leadership Team
• International & Local Commercial Teams
• L&D team across US and International
• COE & GPM Global Brand/TA Leads
• LMS & ZTD (IT)
• Legal, Compliance & Regulatory Teams
• FFE and CRM teams

External:

• Training vendors and capability partners
• Professional L&D associations and networks
• Technology and Content Providers.

Resources Managed:

Travel: Approximately 30% national and international travel

Meetings: Online meetings outside of local time zones

EDUCATION AND EXPERIENCE

• A minimum of 7+ years of experience applying learning and development programs, with a strong track record of enabling commercial capability growth.
• Bachelor's degree in marketing, Business, Education, or a related field; advanced degree or certifications in Learning & Development or Sales preferred.
• Experience in sales, key account management, marketing, preferably in the animal health or human health sector an advantage.
• Exceptional communication, stakeholder engagement, and facilitation skills, with the ability to influence and partner effectively with senior marketing and commercial leaders.
• Strong understanding of modern learning methodologies, adult learning principles, and commercial/marketing operations.
• Fluency in English (spoken and written) is essential.
• Must hold a current passport and valid driver’s license and be open to international travel as required.

TECHNICAL SKILLS REQUIREMENTS

• Expertise in Learning & Development design and deployment, including instructional design methodologies and adult learning principles
• Proven experience in commercial field, preferably in the field of veterinary medicine or human pharmaceuticals
• Strong project, program, and change management skills
• Advanced communication and influence capabilities
• Passion for learning and development
• Ability to explain theory in a practical way, using own experience
• Data-driven decision-making, learning analytics and evaluation methodologies expertise (Kirkpatrick Model, ROI analysis, learning transfer measurement)
• Demonstrated ability to deliver measurable results
• Highly skilled in prioritizing and managing multiple concurrent initiatives
• Exceptional networking and relationship-building skills
• Deeply customer- and learner-centric approach
• Proficiency in learning technologies, including LMS and LXP administration, authoring tools, virtual classroom platforms, and learning analytics tools
• Technology literacy for L&D applications, including emerging technologies (AI-enabled learning tools, microlearning platforms, mobile learning solutions)

PHYSICAL POSITION REQUIREMENTS

The role is office based and the successful candidate will be required to be office based 2/3 days a week. Zoetis supports a hybrid work environment.

Full time

Regular

Colleague

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