International Voice Support Executive
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Onsite
- Seniority
- Lead
- Employment
- Contract
- Experience
- 1+ years
- Category
- Support
- Posted
Skills
Must have
- Minimum 1 year of experience in an international voice process, preferably supporting US or UK customers.
- Strong spoken English with clear pronunciation, good sentence formation and professional communication skills.
- Ability to understand different speaking styles and respond appropriately to customer questions.
- Strong listening skills, patience and the ability to handle frustrated or confused customers calmly.
- Ability to understand written instructions and follow SOPs consistently.
- Good documentation skills and attention to detail.
- Typing speed of at least 30 words per minute.
- Basic computer skills and familiarity with web-based applications, CRM systems and online tools.
- Ability to manage customer interactions while maintaining accuracy and professionalism.
- Willingness to work from the Saravanampatti office in Coimbatore on a fixed evening or night shift.
- Any graduate degree or equivalent relevant work experience.
Nice to have
- Previous experience in US customer service, technical support, appointment scheduling or customer onboarding.
- Familiarity with cloud-based phone systems such as RingCentral, Aircall, Dialpad or Five9.
- Experience using CRM platforms, ticketing systems or customer interaction management tools.
- Understanding of US time zones, customer service expectations and professional phone etiquette.
- Experience meeting call quality, productivity and customer satisfaction targets.
Full description
International Voice Support Executive
Company: DATACLAP Digital Ventures LLP
Location: Saravanampatti, Coimbatore, Tamil Nadu
Work Mode: Work from Office
Employment Type: Contract, with the possibility of full-time conversion based on performance
Number of Openings: 2
Experience: Minimum 1 year in an international voice process
About DATACLAP
DATACLAP Digital Ventures LLP is a Coimbatore-based AI data services company supporting technology companies across North America and Europe. Our services include data annotation, human-in-the-loop review, AI model evaluation and data processing.
We are building a dedicated customer phone support team for one of our long-standing clients in the United States. We are looking for reliable and customer-focused professionals who can communicate confidently with US customers and follow established procedures accurately.
Role Overview
As an International Voice Support Executive, you will handle inbound and outbound customer calls for a US-based client. You will work with clear, written Standard Operating Procedures (SOPs), document customer interactions, track follow-up actions and escalate issues when necessary.
This role is suitable for candidates with international voice-process experience who are comfortable working fixed evening or night shifts and can maintain professional communication with US customers.
Key Responsibilities
- Handle inbound and outbound calls with US customers in a clear, polite and professional manner.
- Understand customer queries and follow the client's SOPs to provide appropriate assistance.
- Communicate information accurately and ensure customers understand the next steps.
- Record call summaries, customer details, outcomes and follow-up requirements in the client's CRM or designated systems.
- Follow call-handling guidelines, scripts, escalation procedures and documentation standards.
- Escalate unusual cases, complaints or requests that fall outside the approved SOPs.
- Maintain call quality, response time, accuracy and productivity standards.
- Track pending customer requests and ensure proper handover to the next shift.
- Protect customer information and follow confidentiality and data-handling policies.
- Identify recurring customer issues and suggest improvements to existing procedures.