Internship: Group Human Resources Division, People Operations and Digital HR, Operational and Service Excellence [Jan to May 2027]

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

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Why join

Play a key role in delivering exceptional HR services and experiences that support OCBC's people throughout their employee journey. As an Operational and Service Excellence Intern, you'll be part of a team that drives efficient HR operations, enhances service delivery, and continuously improves employee experiences through process innovation and operational excellence.

You'll have the opportunity to develop your skills in HR operations, data analysis, reporting, stakeholder engagement, and process improvement, while contributing to initiatives that help create a seamless and positive experience for employees across the bank.

How you succeed

To excel in this role, you'll need to be organised, detail-oriented, and passionate about delivering high-quality service. You'll work closely with HR teams and stakeholders across the organisation to support employee administration processes, analyse operational data, and identify opportunities to improve efficiency and employee experience.

Your ability to manage multiple priorities, communicate effectively, and approach challenges with curiosity and a continuous improvement mindset will be key to driving meaningful outcomes for both employees and the HR function.

What you do

Your responsibilities will include:

• Employee Administration: support employee administration processes and help ensure the timely and accurate delivery of HR services

• Records Management & Data Verification: assist with employee records maintenance and data verification activities to uphold data quality and integrity

• Reporting & Service Metrics: support the preparation of operational reports, dashboards, and service performance metrics to provide insights for decision-making

• Employee Communications: assist with employee communications, FAQs, and enquiries to promote a positive employee experience

• Process Improvement: participate in process reviews and identify opportunities to enhance operational efficiency and service delivery

• Employee Experience Projects: support initiatives focused on improving employee experience and strengthening service excellence across HR operations

• Digital & AI Enablement: explore and leverage digital solutions, including AI-enabled tools, to improve processes, productivity, and service outcomes

• Ad-hoc Tasks: provide support on other HR operations projects and assignments as required

Who you work with

Group Human Resources is at the forefront of our ongoing transformation. We're building the future-ready workforce that will shape the future of banking. We drive culture, empower individuals, enable teams, and create conditions for our 29,000 people to thrive.

Within People Operations and Digital HR, you'll be part of a team dedicated to delivering efficient, employee-centric HR services. You'll collaborate with HR professionals and stakeholders across various functions while gaining valuable exposure to how HR operations and service excellence contribute to creating a positive employee experience throughout the employee lifecycle.

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Who you are

• Open to learning and feedback

• Strong sense of curiosity and attention to detail

• Organised with strong time management skills

• Proficient in Microsoft Excel, Word, PowerPoint, and Microsoft 365 applications

• Interested in AI-enabled tools and digital solutions that enhance service delivery and operational efficiency

• Strong communication and interpersonal skills

• Able to handle sensitive information with professionalism and discretion

• Able to work independently and collaborate effectively with others

• Currently pursuing an undergraduate or postgraduate degree

Learning Objectives

This internship will provide you with:

• Exposure to the employee lifecycle and HR operations within a leading banking environment

• An understanding of service delivery processes that support employees across the organisation

• Opportunities to develop skills in operational excellence, reporting, analytics, and customer service

• Hands-on experience in employee records management, data verification, and HR administration

• Exposure to process improvement initiatives and employee experience enhancement projects

• Opportunities to work with digital and AI-enabled solutions that improve operational efficiency and service delivery

• Enhanced stakeholder management, communication, and collaboration skills through working with HR teams and business partners

Practical experience in supporting business-critical HR operations while driving service excellence and continuous improvement initiatives

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What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.