Interoperability Manager I

This position will act as Agile Scrum Master for assigned Baseband teams. Work to increase testing efficiency and throughput. Work directly with ~40 customers during a reservation to ensure that scheduling, testing, and reporting are properly completed.

The InterOperability lab is a commercially funded independent testing facility for networking and data communications devices and software. The IOL Operator supports the development and execution of testing services and/or hardware/software testing tools used by our approximately 200 global business partners. The position will assist in managing vendor relations; assist in conformance test execution, reporting and result review; serve as a lead developer and/or project manager in order to improve current services in conformance test teams including but not limited to 1588 and TSN related areas. Development will focus on ongoing BitPhyer and Violett software needs as used for conformance testing.

Duties/ResponsibilitiesProject Management, Development and Supervision (35%)

• Assist in preparing project reports and project plans.
• Manage project teams of hardware and software developers in order to improve current test tools through research and development.
• Develop, design, and maintain test scripts and software for current and future testing services. Supervise 5 to 9 team members as assigned
• Example: Work with developers (5-9) to make sure release plans are executed. .
• Act as technical team lead for BitPhyer development packages. Oversee testing activities, using the tooling developed, in the Embedded and Baseband teams.
• Assist in the establishment of new projects and test programs such as UCIe or UA Link compliance programs.

Training and Testing (30%)

• Implement laboratory training policies; train and mentor employees as assigned for HDL/software development, agile methodologies, and IOL policies and procedures.
• Perform and provide technical support for testing to UNH-IOL customers.
• Support the technical requirements, setup, maintenance and operation of the current EmBase conformance test software and services along with future test offerings.
• Support the systems deployed within the UNH-IOL for the technical requirements, maintenance, and operation of the current BitPhyer test software and services, along with future releases of those tools.
• Example: Specifically, provide technical training to 3-9 employees on HDL development, software testing methodologies and agile methodologies. Train employees to follow applicable UNH-IOL standard operating procedures and best practices.
• Perform and provide technical support for testing protocols using the BitPhyer software packages

Customer Service - Client Relationship Management (10%)

• Assist in communication with approximately 20 customers to resolve issues with technical setup and operation within IOL testing services and assist in managing relations with current Embedded and Baseband customers.
• Assist in communication with approximately 10 customers to resolve issues with testing and/or BitPhyer test software and related hardware.
• Example: Provide technical support to customers and technicians for IOL testing services and UNH-IOL developed tools (boards and software).

Documentation (15%)

• Develop and maintain detailed networking test plans based on open standards.
• Develop and maintain detailed documentation for the usage and development of the BitPhyer software tools.
• Example: Provide internal documentation for the development of BitPhyer, and internal and external documentation for the use of BitPhyer to complete testing. Also, provide input to the quality management system to improve UNH-IOL standard policies and procedures.

Trade show / Events and Travel (10%)

• Assist in planning, organizing and execution of UNH-IOL supported group test events operated under existing project or testing services. This includes designing test metrics, topologies, collecting results, and reporting to vendors before, during, and after the event or initiative.
• Example: Provide technical support for the test events or trade show demonstrations for ~4 events per year.RequirementsMinimum Acceptable Education & Experience:

• Bachelor’s degree in related field.

Knowledge, Skills & Abilities:

• Basic demonstrated understanding of data communications; communication between computer systems or devices and testing practices and methodologies as required by project.
• Basic knowledge of TCP/IP networking.
• Basic experience creating technical documents
• Basic troubleshooting experience; ability to respond quickly and isolate basic issues occurring during test services.
• Ability to work both independently and as a team member.
• Ability to travel.
• Effective oral and written communication skills.

Preferred Qualifications:

• Agile Team Experience - Project management experience.
• Business Development and Marketing experience
• Customer service – client relationship management experience.
• Knowledge of Atlassian products

Applicant Instructions:

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents - additional documents can be added to the Application Questions section of the application)

• Resume/CV
• Cover Letter

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

Please be advised that this position is supported by external sponsor funding. As such, continued employment in this role is contingent upon the availability of those external funds. If, for any reason, the sponsor funding is reduced or discontinued, employment may be subject to modification or termination in accordance with applicable policies and procedures.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

$63,250.00 - $113,160.00

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location:

Durham