Inventory Control & Quality Assurance (ICQA) Associate
- Compensation
- $22–$26 / hr
- Location
- Matteson, IL, USA
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- Qa
- Posted
Skills
Must have
- High school diploma or equivalent.
- Previous warehouse, fulfillment, distribution, inventory-control, quality-control, or related experience preferred.
- Strong attention to detail and commitment to accuracy.
- Basic computer and data-entry skills.
- Ability to use handheld scanners, warehouse management systems, and inventory applications.
- Ability to perform basic mathematical calculations and reconcile inventory quantities.
- Strong problem-solving and investigative skills.
- Ability to communicate clearly with associates, supervisors, and managers.
- Ability to identify patterns and inconsistencies within inventory and operational data.
- Ability to work independently and follow detailed procedures.
Nice to have
- Previous ICQA, Inventory Control, Quality Assurance, or Loss Prevention experience.
- Experience within a high-volume e-commerce or fulfillment center environment.
- Experience performing cycle counts and inventory reconciliations.
- Familiarity with Warehouse Management Systems (WMS).
- Experience with Microsoft Excel or similar spreadsheet applications.
- Previous experience researching inventory discrepancies or conducting root-cause analysis.
- Knowledge of shrink prevention and inventory accuracy practices.
Full description
About IntelliSource
IntelliSource is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management. With deep roots in high-volume fulfillment, distribution, and manufacturing operations, IntelliSource delivers end-to-end solutions that drive measurable results - on time and on target. We bring the sophistication of a national firm with the responsiveness of a regional partner.
ABOUT THE ROLE
IntelliSource is seeking a detail-oriented Inventory Control & Quality Assurance (ICQA) Associate to support inventory accuracy, quality control, and shrink reduction within a high-volume e-commerce fulfillment environment.
This role is responsible for identifying and resolving inventory discrepancies, conducting cycle counts and audits, researching root causes of errors, and partnering with operations to improve inventory integrity. The ideal candidate is highly accurate, comfortable working with data and warehouse systems, and able to identify trends that may contribute to inventory loss, fulfillment errors, or customer-impacting defects.
Contract Duration: Immediate start through an estimated date on or around December 31, 2026 with final dates based on business demands.
PRIMARY RESPONSIBILITIES
Inventory Control
- Perform routine and directed cycle counts to validate physical inventory against system inventory.
- Research and resolve inventory discrepancies, including missing, misplaced, damaged, overage, shortage, and inaccurate inventory.
- Verify product locations, quantities, item identifiers, and inventory status throughout the facility.
- Investigate inventory variances and determine potential root causes.
- Support inventory reconciliations and corrective adjustments in accordance with established procedures.
- Monitor inventory movement and identify unusual transactions or patterns that may contribute to shrink.
- Assist with inventory consolidation, location accuracy, and slotting validation as needed.
- Maintain accurate inventory records within warehouse management and inventory systems.
Quality Assurance
- Conduct quality audits across inbound, stow, picking, packing, sorting, shipping, returns, and other assigned fulfillment processes.
- Inspect product and process quality to ensure compliance with established standards.
- Identify errors that may result in incorrect shipments, damaged products, inventory loss, customer complaints, or operational inefficiencies.
- Document defects and provide timely feedback to operational leadership.
- Validate corrective actions and confirm that recurring quality issues are appropriately addressed.