IS Operations Analyst

Company description:

George Weston Foods makes some of Australia and New Zealand's favourite and most innovative products! Chances are that one of our iconic brands is sitting on your table, packed in your lunchbox or resting in your pantry right now. Join the team and be part of one of our iconic brands like Tip Top®, Abbotts Village Bakery®, Burgen®, Golden®, DON®, KR Castlemaine® and Yumi's®.

Job description:

Key Responsibilities

As the IS Operations Analyst, you will provide day-to-day Infrastructure Operations and Azure platform administration across GWF's cloud and on-premises environments. You will support and manage core infrastructure services including Windows servers, virtualisation, patching, monitoring, identity and access, incident resolution, system maintenance and general operational support. In addition, you will act as the Azure SME, taking ownership and accountability for Azure services including Microsoft Entra ID, Azure Arc, identity management, security, governance and platform optimisation. Working within a high-volume 24/7 operational environment, you will manage business-as-usual activities, troubleshoot and resolve infrastructure incidents and problems, perform planned maintenance and upgrades, support infrastructure projects, and drive automation and continuous improvement. You will work closely with internal teams, vendors and business stakeholders to ensure critical infrastructure services remain secure, reliable, available and performing effectively.

On a day-to-day basis, you will:

• Provide Azure platform administration and Infrastructure Operations services across GWF's cloud and on-premises environments.
• Manage and support Microsoft Azure services, Microsoft Entra ID, Active Directory, Hypervisor (Azure Local/Native), Windows Server operating systems, SCCM/Intune, storage and recovery technologies.
• Proactively monitor and resolve technical issues across GWF's infrastructure environment, including on-premises platforms, Windows Server services, Azure services and related cloud infrastructure.
• Serve as the Azure Platform SME, providing technical ownership, guidance and accountability for the Azure platform and its ongoing operational health.
• Collaborate with IS Security teams to align with and support GWF and ABF security policy and posture, including Azure, Microsoft Entra ID, privileged access, conditional access and identity governance controls.
• Execute and improve day-to-day operational tasks and activities including patching, monitoring, capacity planning, tuning and performance.
• Actively lead and develop strategic planning and continuous improvement initiatives within infrastructure environments, including on-premises platforms, Windows Server services, Azure services and cloud infrastructure.
• Effectively liaise with third-party providers and external organisations to ensure efficient resolution of issues and provide excellent customer service to all GWF teams

About You

The ideal candidate will have:

• 7+ years' experience as an Azure and Infrastructure Administrator, with Azure platform operations and Microsoft Entra ID as core skillsets.
• Relevant Microsoft Windows Server administration qualifications or demonstrated equivalent experience.
• Azure platform administration experience and qualifications covering compute, storage, networking, monitoring, backup, governance, RBAC, cost management and automation.
• Demonstrated experience with Active Directory, Microsoft Entra ID, hybrid identity, identity lifecycle management, MFA, Conditional Access and access management.
• Relevant Azure Local or Native qualifications or demonstrated administration experience, together with Azure Virtual Desktop (AVD) administration experience or qualifications.
• Bachelor's degree in Information Technology, Computer Science or equivalent industry experience.
• Experience with VMware, SCCM/Intune, Cisco networking and related on-premises and cloud technologies will be highly regarded.
• ITIL v4 Foundation certification or demonstrated experience operating within change and incident management processes is desirable

How to Apply - BTSSound like a good fit? Apply now.. We'd love to hear from you!

During the recruitment process you may be required to complete pre-employment screening tests which include a criminal record check.

At GWF we strive to create a place where everyone belongs, everyone is valued, and everyone has equal opportunity. We encourage applications from people of all ages, nationalities, abilities, and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.

So we can get to know you in the best possible way, we're happy to adjust our recruitment process to support accessibility needs. Let us know your needs in providing a positive, barrier-free recruitment process.