IT Administrator
This IT Administrator role focuses on managing identity and access across systems like Okta, AWS, and Google Cloud, securing endpoint fleets (macOS/Windows/Linux) via MDM, and automating IT processes. The role also involves supporting in-office networking and A/V systems remotely, and serving as a technical escalation point for the help desk.
- Compensation
- $83.3K–$112.7K / yr
- Location
- Mapbox San Francisco
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Devops
- Posted
Skills
Must have
- Experience with macOS, Windows 11, different Linux distros
- Experience with Okta SAML, GitHub, Slack, Google G Suite, Jamf, Zoom, Jira, Confluence
- Experience in a fast-paced IT organization that prioritizes security, automation, and system reliability
- Comfortable serving as a technical escalation point and SME
- Ability to thrive as a regional operator as part of a geographically diverse, fully remote team
- Comfortable working in spoken and written English
- Experience configuring and maintaining common small office networking products
- Experience automating with scripting languages like bash
- Familiarity with Agile frameworks
Nice to have
- Knowledge of Japanese
- Knowledge of Node.js or Python
Full description
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers.
What We Do
The IT team has the twin responsibilities of making the technology that every Mapboxer uses as effective and frictionless as possible while also optimizing the performance of our corporate technology stack. We do that by promoting secure, repeatable processes, supporting data wherever it lives, and delivering self-service solutions whenever possible.
Everyone at Mapbox is a customer, a stakeholder, and a partner, often all at the same time. IT has a diverse range of functions, including incident response, laptop support, office networking, audio/visual administration, SaaS application integration, new hire orientation, and end-user training. This role focuses on the systems and identity infrastructure that make that support possible, working alongside our dedicated help desk team who own the front line.
What You'll Do
In this role, you can expect to:
- Travel to our San Francisco office on a weekly basis to collaborate with cross-functional teams and support business needs.
- Own secure configuration, provisioning, and lifecycle management of identity and access across Okta, AWS, GitHub, Google Cloud, G Suite, and other systems of record — treating identity as the foundation of our security posture.
- Manage and secure our endpoint fleet (macOS/Windows/Linux) via MDM, including compliance baselines and automated deployment, so devices are secure and functional before a ticket is ever filed.
- Own the in-office LAN, WiFi, audio-visual, conferencing, and computing systems end-to-end from a remote position.
- Continuously mine ticket trends to identify what shouldn't be a ticket at all — building automation and self-service tooling that resolves issues before they reach the help desk, and partnering with the help desk team to keep escalations rare and well-documented.
- Serve as the technical escalation point for issues the help desk can't resolve — approachable, fast, and using every escalation as an input for the next automation.
- Support the smooth onboarding of new hires and manage the full employee IT lifecycle from a systems perspective (provisioning, access, deprovisioning).
- Partner with Security on audit readiness (SOC 2, access reviews) for the systems you own.