IT Administrator
Internal IT Administrator at a 30-person SaaS company serving public agencies: manages Microsoft 365/Entra ID identity and access, the SaaS stack and endpoint fleet for a fully remote team, supports the AWS environment alongside the COO, and handles day-to-day security, compliance evidence, and vendor/spend management.
- Compensation
- Not disclosed
- Location
- Remote (United States)
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 4+ years
- Category
- Devops
- Posted
Skills
Must have
- 4+ years in IT administration or systems administration, including ownership of an environment rather than ticket work alone
- Hands-on administration of Microsoft 365 and Entra ID, including SSO, MFA, and conditional access
- Working knowledge of AWS — IAM, EC2, S3, CloudWatch, and cost management
- Endpoint management experience across a distributed, remote workforce
- Experience supporting security and compliance work — SOC 2, security questionnaires, access reviews, or equivalent framework
- Strong documentation habits
- Ability to work independently in a small company and escalate when needed
- Clear communication with non-technical people
Nice to have
- Salesforce administration
- Scripting or automation (PowerShell, Python)
- Zendesk or Jira administration
- Prior experience at a company under 100 employees
- Public sector or GovTech exposure
Full description
About the role
The IT Administrator keeps TrueComp running internally. That means the systems our team works in every day, the identities and access behind them, the devices in people's hands, and the security posture our customers ask us about.
We are a 30-person company serving public agencies. Cities, counties, and special districts hold their vendors to a higher security standard than a typical SaaS buyer. Security questionnaires, access reviews, and evidence requests are a regular part of this job, not an annual fire drill.
This role also supports our AWS environment alongside the Chief Operations Officer, who retains ownership of the cloud infrastructure. You will not architect it, but you will be in it.
This is internal IT. Customer-facing product support belongs to our Onboarding Specialist. You support the people who work here. This role reports to the Chief Operations Officer.
What you'll do
Identity and Access
Manage user provisioning and deprovisioning across every system we run, with same-day turnaround on departures.
Administer Microsoft 365, Entra ID, and single sign-on, including MFA enforcement and conditional access policies.
Run periodic access reviews across our application stack and document the results.
Maintain accurate records of who has access to what, including administrative and privileged accounts.
Execute access changes against COO approval. You run provisioning, changes, and removal. Approval for privileged and administrative access stays with the COO.
Systems and Infrastructure
Administer our SaaS stack, including Microsoft 365, Salesforce, Salesloft, HubSpot, Zendesk, and Jira.
Support our AWS environment alongside the COO — account and IAM hygiene, monitoring and alerting, cost visibility, and routine operational tasks.
Manage DNS, domains, and certificates.
Own backup, recovery, and business continuity for internal systems, including testing restores rather than assuming they work.
Endpoint and Employee Support
Procure, configure, deploy, and track laptops and mobile devices across a fully remote team.
Run endpoint management and patching so our fleet stays current without anyone chasing it.
Handle day-to-day internal support requests with a response standard people can count on.
Own IT onboarding and offboarding so a new hire is productive on day one and a departure is closed out the same day.