Bank of Hope
IT Analyst II - Desktop
Bank of Hope is hiring an IT Analyst II – Desktop in Honolulu to provide day-to-day desktop support: diagnosing and resolving hardware/software issues, handling moves/adds/changes, and managing endpoints with KACE and Microsoft Intune. Requires 2–5 years of IT support experience and solid PC hardware knowledge.
- Compensation
- $31–$34 / hr
- Location
- Honolulu, Hawaii, United States
- Work setup
- Not specified
- Seniority
- Middle
- Employment
- Full time
- Experience
- 2+ years
- Category
- Software engineering
- Posted
Skills
Must have
- Associate's Degree (minimum education level)
- 2-5 years of experience in IT support or similar working environment
- Good technical knowledge of PC and desktop hardware
- Good technical knowledge of PC internal components
- Hands-on hardware troubleshooting experience
- Working technical knowledge of current protocols, operating systems, and standards, including DHCP
- Ability to operate tools, components, and peripheral accessories
- Able to read and understand technical manuals, procedural documentation, and OEM guides
Nice to have
- Comprehensive training course in Microsoft Certifications acceptable in lieu of university degree
- A+ Certification and/or Microsoft Certifications
Full description
We are currently seeking an IT Analyst II – Desktop to support our IT Desktop Department. As the IT Analyst II – Desktop, you will be responsible for providing day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
- Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
- Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.
- Collaborate with LAN support analyst’s/network administrators to ensure efficient operation of the company’s desktop computing environment.
- Where required, administer, and resolve issues with associated end-user workstation networking software products.
- Receive and respond to incoming calls, e-mails, and tickets regarding desktop problems. Create tickets when necessary.
- Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.
- Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
- Organize and plan relocations, and departmental relocation tasks with General Services/Facilities team.
- Using KACE Server Appliances to Manage Endpoint installations, scripts, and use Intune to implement endpoint security policies.
- Using Microsoft Intune Endpoint Management Portal to manage, deploy, and maintain endpoint devices.
- Assist in maintaining an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
- Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
- If necessary, liaise with third-party support and PC equipment vendors.
- Other duties not listed here may be assigned as needed.
Job Qualifications/Requirements
Education/Credentials
- Minimum Education Level: Associate’s Degree