IT Analyst

Salary: £50,000 - 55,000 per yearRequirements:

• Proven experience as a second- or third-line escalation point in a fast-paced IT environment
• Strong hands-on experience managing macOS and Windows 11 devices using Jamf Pro and/or Microsoft Intune
• Solid Google Workspace administration experience, plus experience with SSO and identity platforms, joiner-mover-leaver (JML) processes, and least-privilege access
• Practical experience administering Jira Service Management, Jira Software, and Confluence
• Confidence supporting AV hardware and collaboration tools for everyday meetings and larger events
• Awareness of endpoint security and exposure to compliance audits such as SOC 2, ISO 27001, DORA, or similar
• Customer-first approach and ability to explain technical issues clearly to non-technical colleagues
• Motivation to automate repetitive tasks and continuously improve processes

Responsibilities:

• Own complex incidents and requests in Jira Service Management through to resolution within SLA
• Triage the support queue, convert recurring issues into problem records, and lead root cause analysis and knowledge article creation after major incidents
• Manage the macOS and Windows 11 device lifecycle, from zero-touch enrolment to secure wipe, using Jamf Pro and Microsoft Intune
• Troubleshoot hardware and operating system issues and support iOS/iPadOS devices and a small number of legacy Linux endpoints
• Administer Google Workspace, including users, groups, organisational units, shared drives, and licensing, and manage JML processes with a clear audit trail
• Configure security controls, including 2SV/MFA, context-aware access, and DLP; manage SSO and identity integrations using least-privilege principles
• Configure and maintain Jira Service Management, Jira Software, and Confluence; build automations and maintain an accurate asset register
• Manage the AV and meeting room estate, including Google Meet, Zoom, and Teams, vendor management, and hands-on support for town halls and client events
• Respond to endpoint and account security alerts and help maintain evidence for SOC 2, ISO 27001, and DORA audits
• Contribute to IT projects, keep SOPs and runbooks current, and work with suppliers on renewals and cost control

Technologies:

• Confluence
• Hardware
• Support
• JIRA
• Linux
• macOS
• Microsoft Intune
• Security
• Windows
• iOS

More:

We are a well-established UK financial technology business seeking a hands-on Technology Support Engineer / IT Analyst to join our internal IT function and help keep our people productive, secure, and well supported. This visible, varied role works closely with our Security team and wider IT department, with opportunities to automate processes. We offer hybrid working, with three days in the office; private medical insurance with the option to add family, life assurance, income protection, enhanced family-friendly leave, and the option to work abroad for up to four weeks a year with approval. Benefits also include 25 days holiday plus bank holidays, flexibility to swap, buy, or sell holiday, a company pension with salary exchange, a 24/7 employee assistance programme, an electric car salary sacrifice scheme, a health cash plan, gym discounts, free snacks and fruit, and regular team socials. Applicants who do not meet every listed criterion but feel their experience is a good match are encouraged to apply.