NSEARCH GLOBAL PTE. LTD.
IT Application Support Analyst
- Compensation
- SGD 4K–SGD 6K / mo
- Location
- Singapore
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- It support
- Posted
Skills
Must have
- Bachelor's Degree with more than 3 years of working experience.
- Minimum 1–2 years of experience in IT Helpdesk, Level 1 Technical Support, or Application Support.
- Hands-on experience using Jira for issue tracking and ticket management (mandatory).
- Experience troubleshooting application or system issues and coordinating with technical teams or vendors.
- Familiarity with Root Cause Analysis (RCA), incident management, and issue escalation processes.
- Experience maintaining technical documentation, user guides, or functional specifications.
- Exposure to UAT, user training, or stakeholder engagement activities would be advantageous.
- Strong communication, interpersonal, and problem-solving skills.
- Detail-oriented, proactive, and able to work independently with minimal supervision.
- Good team player with a positive attitude and willingness to learn new systems.
Full description
Our client, one of Asia-Pacific’s leading organizations is looking for:
IT Application Support AnalystResponsibilities:.
- Provide Level 1 application support for the Grant Management System (GMS) and Business Grants Portal (BGP).
- Handle user enquiries, troubleshoot system issues, and ensure timely resolution or escalation.
- Use Jira to track, monitor, update, and manage support tickets and reported issues.Coordinate with system vendors and relevant stakeholders to investigate and resolve technical issues.
- Participate in live troubleshooting sessions and review Root Cause Analysis (RCA) reports to ensure effective issue resolution.
- Maintain and update user guides, functional specifications, and system documentation.
- Support user engagement activities, clarification sessions, briefings, and community events.
- Assist with User Acceptance Testing (UAT), system testing, and gathering user feedback on system enhancements.Monitor system issues and provide regular updates to relevant stakeholders.
- Perform other operational and administrative support duties as required.
Requirements:
- Bachelor's Degree with more than 3 years of working experience.
- Minimum 1–2 years of experience in IT Helpdesk, Level 1 Technical Support, or Application Support.
- Hands-on experience using Jira for issue tracking and ticket management (mandatory).
- Experience troubleshooting application or system issues and coordinating with technical teams or vendors.
- Familiarity with Root Cause Analysis (RCA), incident management, and issue escalation processes.
- Experience maintaining technical documentation, user guides, or functional specifications.
- Exposure to UAT, user training, or stakeholder engagement activities would be advantageous.
- Strong communication, interpersonal, and problem-solving skills.
- Detail-oriented, proactive, and able to work independently with minimal supervision.
- Good team player with a positive attitude and willingness to learn new systems.
-----------------------------------------------------------------------------------------------------------------------------------
Interested applicants can also email CV at jagveer@nsearchglobal.com (for faster processing, please state the exact job / position title applied “IT Application Support Analyst"
Only shortlisted candidates will be notified.
-----------------------------------------------------------------------------------------------------------------------------------
EA License Number: 10C3636