IT Applications Analyst

Job Description: Senior IT Applications Analyst

CAI Overview

Are You Ready?

CAI is a professional services company established in 1996 that has grown year over year to nearly 800 people worldwide. For Life Sciences and Mission Critical industries that need to deliver critical solutions in high-stakes environments, we provide accelerated operational readiness and unparalleled performance at the highest standard through our rigorous approach, field-tested processes, and elite expertise developed over 30 years.

Our approach is simple because our Purpose informs everything we do:

• We exist to be the trusted solution for our clients as they strive to build a better working world and improve the human experience.

At CAI, we are committed to living our Foundational Principles, both professionally and personally:

• We act with integrity

• We serve each other

• We serve society

• We work for our future

At CAI, we believe in a relentless dedication to excellence, pushing boundaries and surpassing expectations. From the beginning, we’ve challenged ourselves to do what others wouldn’t. Not just setting industry standards, but redefining them entirely. We are bold in our thinking and creative in our approach. We operate at the intersection of wisdom and technology and thrive when they come together with humanity. For us, operational readiness isn’t simply a goal. It’s a way of life. Because tomorrow demands to be at the forefront of today. We do this through tireless effort, precision, efficiency and an unwavering belief that there is always room for advancement. We’re not interested in how it used to be done. We’re obsessed with how it will be done.

Job Summary

The Senior IT Applications Analyst plays a key role in the deployment and lifecycle management of business-critical IT applications. This individual will partner with cross-functional teams to gather requirements, configure systems, manage upgrades, and provide expert-level support, ensuring that applications operate securely, efficiently, and in line with client needs.

Key Responsibilities

• Collaborate with business users and internal stakeholders to collect requirements, assess improvement opportunities, and implement approved system changes.

• Serve as the primary technical contact and subject matter expert for assigned applications and related projects.

• Create and maintain technical documentation, including detailed design specifications, configuration plans, testing protocols, and system summaries.

• Develop and adjust reports and dashboards to support operational and compliance requirements.

• Oversee the change-control process for IT applications, ensuring that modifications meet established quality and regulatory standards.

• Coordinate closely with validation and quality teams to support system testing and ensure adherence to the software development life cycle (SDLC).

• Mentor junior team members, provide application training, and share best practices across the IT department.

• Manage application security, including user access controls, periodic audits, and data integrity reviews.

• Provide advanced troubleshooting and technical support for end users, resolving issues at the application or server level.

• Prioritize daily activities for IT team members to ensure efficient resolution of application-related issues.

• Maintain accurate training records and ensure compliance with internal procedures.

• Contribute to continuous improvement initiatives and take on additional tasks as required.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or equivalent experience.

• At least 5 years of hands-on experience supporting or implementing enterprise IT applications.

• Demonstrated project management skills; professional certifications are a plus.

• Strong understanding of SDLC methodologies, IT change management, and system validation practices.

• Excellent analytical, organizational, and communication skills, with the ability to work independently and within a team environment.

Other Requirements

• Must be able to commit to a minimum 40-hour work week, with flexibility to meet project needs.

• Willingness and ability to travel to client sites as required.

• Must be eligible to work in the EU without the need for visa sponsorship, now or in the future.

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