IT Applications Support Analyst
Supports and optimizes business applications at a food production site — ERP, production planning, traceability, and quality-control systems. Day to day: resolving service tickets, managing configurations and user access, supporting integrations, and testing updates. Works with ERP/WMS/SAP-type enterprise tools.
- Compensation
- CA$55.1K–CA$68.9K / yr
- Location
- Brantford, CA
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Understanding of ERP systems, including Evolve, in a manufacturing or food production context
- Strong troubleshooting skills and ability to work under pressure in a live production environment
- Good understanding of data flows, system integration, and user access management
- Demonstratable knowledge of major enterprise business software, e.g. ERP, WMS, SAP
- Effective communication skills with technical teams and non-technical stakeholders
- Effective organisational skills
- Problem-solving ability
- Ability to prioritise work in a reactive and proactive environment
- Understands the importance of security and standards
Nice to have
- Experience in a regulated environment (e.g. BRC, HACCP, ISO 22000)
- Knowledge of traceability requirements in food manufacturing
- Exposure to automation systems or industrial IT infrastructure
Full description
Job Title: IT Application Support Analyst Salary Range: CAD$55,146.00 – CAD$68,932.00 Working Type: On-Site PURPOSE OF ROLE The role of the IT Applications Support Analyst is to support and optimise the suite of applications used across our food production operations. This role is critical in ensuring the reliability and performance of systems such as ERP, production planning, traceability, and quality control tools that underpin day-to-day manufacturing and supply chain activities. Line management to the role will be provided by IT Applications Engineer and IT Team Leader. KEY ACCOUNTABILITIES Provide hands-on support for core business applications, particularly ERP systems used for production scheduling, inventory, procurement, and quality assurance. Act as a point of contact for application-related issues within the production or test environments, ensuring minimal disruption to operations. Collaborate with production, engineering, and quality teams to understand system requirements and translate them into technical solutions. Work as part of the IT support team to resolve service tickets Manage application configurations, user access, and system integrations with equipment and other platforms. Support traceability and compliance by ensuring data integrity and system availability for audits and reporting. Participate in testing and deployment of application updates or new modules. Cooperate with Regional/Group functions (Infrastructure, PMO, Transformation, Service Delivery) in efforts to implement and improve standard Hilton IT solutions. Maintaining good cooperation and communication between business users and IT team. Implements system changes and administers access to systems and data utilising approved information technology security policies, standards and guidelines. Demonstrate an advanced level of application knowledge across variety of platforms – example: ERP, production line applications and business applications KEY EXPERIENCE, KNOWLEDGE AND SKILLS Understanding of ERP systems, including Evolve (to be included in training) in a manufacturing or food production context. Strong troubleshooting skills and the ability to work under pressure in a live production environment. Good understanding of data flows, system integration, and user access management. Effective communication skills to liaise with both technical teams and non-technical stakeholders on the shop floor. Effective communication skills Effective organisational skills Demonstratable knowledge of major enterprise business software i.e. ERP, WMS, SAP Problem-solving ability. Ability to prioritise work in a reactive and proactive environment. Understands the importance of Security and Standards. Desirable: Experience in a regulated environment (e.g. BRC, HACCP, ISO 22000). Knowledge of traceability requirements in food manufacturing. Exposure to automation systems or industrial IT infrastructure. WOULD SUIT SOMEONE WHO …. Problem solves Can triage and prioritise service tickets Acts with fairness and consistency. Works to high standards and promotes the same. Enjoys working as part of a flexible team. Flexes approach to suit the situation. Recognises diversity. Focuses on delivery. Has a positive ‘can do’ attitude. Can work under pressure. Is a good collaborator. Enjoys use of technology to make business more modern and efficient. Has ability to go into detail, if necessary, but also understands bigger picture, especially business purpose and benefits of used technology. Hilton Foods Canada is committed to building a culture of diversity and inclusion and are committed to providing equal opportunities to all employees. At Hilton Foods Canada, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation during the recruitment process, please advise the HR representative. All requests for an accommodation and the accommodation measures will be handled in a confidential manner at all times.