IT Associate Systems Engineer
Associate-level IT support/systems engineer at Caddell Construction's Montgomery, AL home office: administers the helpdesk, deploys and troubleshoots PCs, smartphones, printers, and A/V conferencing (Webex, Zoom, Teams), and manages users, IT inventory, and software licensing. Core stack: Windows 10/11, Windows Server, Active Directory, Microsoft Office/365.
- Compensation
- $43.7K–$58.2K / yr
- Location
- Montgomery, Alabama, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 2+ years
- Category
- Software engineering
- Posted
Skills
Must have
- Minimum Associates degree or 2 years of IT experience troubleshooting hardware/software
- Experience in Information Systems Management, Windows 10 and 11, Microsoft Office, Windows Server, and Active Directory
- Working knowledge of MS Office (Word, Excel, PowerPoint)
- Customer-service focus and excellent organizational skills
- Strong analytical and problem-solving skills
- Ability to communicate technical information to non-technical employees
- Hands-on computer hardware experience, ability to multitask and prioritize
- Basic knowledge of computer software installation and troubleshooting
- Good written and verbal communication skills
- Ability to handle stressful working situations
- Ability to lift 50+ pounds; crawling, kneeling, crouching; 15-20% travel to project sites
Nice to have
- Working knowledge of Office 365 Admin
- Network Plus certification
- SolarWinds monitoring system experience
- Web Helpdesk experience
Full description
Job Title – IT Associate Systems Engineer
Location – Home Office/Montgomery, AL
Rewards of Working at Caddell – Paid vacations, company-paid holidays, company-funded medical insurance. Company joint funding of dental and vision insurance, life and disability plans to full-time employees, 401k match, gym membership reimbursement, and use of company condominiums.What You Will Do
· Primary Administrator for Helpdesk System and Ticket creation, prioritization, and assignment for home office and job sites.
· PC and smart phone setup and deployment; perform technical and operational support to users of desktop computers, laptops, and cell phones either by telephone or on-site for hardware and software packages.
· Provide user support for Microsoft Office software, printer, multifunction scanner, Audio / Visual technology support, and the following web/video conference systems: Cisco Webex, Zoom, and Microsoft Teams.
· User creation and deletion.
· Manage IT Inventory, Invoicing, and IT asset procurement.
· Perform software license management, renewal, notification, and invoicing.
· Install, repair, and troubleshoot minor issues with hardware, software, and peripheral equipment.
· Perform periodic performance reporting to support capacity planning.
· Research and recommend innovative, and where possible, improved usage of technology for company initiatives.
· Report cyber security incidents to management and IT staff.
· Performs additional duties per supervisor’s direction.
· Working Conditions – Full time, office setting. 15-20% travel to project sites. Occasional after-hours coverage may be required for technical support. Ability to lift 50 or more pounds, crawling, kneeling, and crouching. Work near other people, but have a few feet of space separating self from others.
· Reporting Structure – Reports directly to Director of Information Technology.
What We ExpectAccountability is part of The Caddell Way and our employees share in a strong work ethic and positive team environment. There is a true sense of purpose and teamwork. Knowledge, Skills, and Abilities
· Customer-service focus.
· Strong analytical and problem-solving skills.
· The ability to communicate technical information in an accessible manner to non-technical employees.
· Hands on computer hardware experience, ability to multitask and prioritize.