IT Business Analyst – Process Unity Support

We are looking for an IT Business Analyst – Process Unity Support to join the Process Unity Center of Excellence (CoE) based in Lisbon. This role plays a key part in supporting Business As Usual (BAU) activities, ensuring the stability, maintenance, and efficiency of the Process Unity solution across 8 entities.

The selected professional will collaborate with multiple stakeholders and actively contribute to process continuity and IT incident resolution in an international environment.

Key Responsibilities

• Provide operational support for BAU activities related to the Process Unity platform
• Perform functional administration of Process Unity tools and systems
• Manage, track, and resolve IT incidents in coordination with stakeholders and technical teams
• Monitor and handle tickets using tools such as JIRA and ServiceNow
• Prepare operational reports and track performance indicators
• Ensure the proper functioning and continuity of supported processes
• Use standard tools for request management, incident handling, and reporting

Requirements

• Bachelor’s degree in IT, Business, or a related field
• Proven experience in IT support, preferably in financial or risk-related environments
• Experience as a Business Analyst, ideally within BAU contexts
• Familiarity with LOA (Library of Agreements) activities
• Operational knowledge of the Process Unity platform
• Hands-on experience with JIRA and ServiceNow for ticket and incident management
• Advanced proficiency in Microsoft Office
• Fluency in English (mandatory)
• Knowledge of French (strongly valued)