IT Change Manager
- Compensation
- Not disclosed
- Location
- Jeddah, Saudi Arabia
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Not specified
- Posted
Skills
Must have
- » TO BE SUCCESSFUL IN THE ROLE YOU NEED
- » Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent experience).
- » Minimum 4–6 years of experience in IT Service Management, with at least 2 years in a dedicated Change Management role.
- » ITIL Foundation certification (v3 or v4) mandatory; ITIL Change Management Practitioner or Managing Professional strongly preferred.
- » Proven experience chairing CAB meetings and managing complex, high-risk change processes.
- » Strong proficiency with ITSM tools such as ServiceNow, Jira Service Management, or BMC Remedy.
- » Solid understanding of enterprise IT environments, including infrastructure, cloud, networking, and applications.
- » Demonstrated ability to balance governance rigor with business agility in a fast-moving environment.
- » Excellent communication, facilitation, and stakeholder management skills.
- » ITIL 4 Managing Professional or Strategic Leader designation.
- » Experience implementing Change Enablement in DevOps or CI/CD-driven environments.
- » Familiarity with release management, deployment pipelines, and DevSecOps practices.
- » Knowledge of regulatory frameworks such as ISO 20000, SOX, ISO 27001, or COBIT.
- » Project Management certification (PMP, PRINCE2) is a plus.
Full description
ABOUT CoorB
We
build full-fledged innovative solutions with a focus on process automation,
user experience enhancement, and advanced data analytics. With our extensive
industry expertise, we help achieve operational excellence, future-proof your
IT investments, and ensure a competitive edge in the ever-evolving finance
industry.
OUR
OPPORTUNITY
The IT Change
Manager is accountable for governing and facilitating the Change Management
process across the organization, ensuring that all IT changes — from standard
to emergency — are assessed, authorized, implemented, and reviewed in a
controlled and risk-managed manner.
This role
protects the stability of IT services by preventing unauthorized or poorly
planned changes from negatively impacting business operations. The IT Change
Manager acts as a strategic advisor and process owner, working closely with
technical teams, business units, and senior leadership to balance agility with
governance.
YOU
WILL
» Own and operate the end-to-end Change Management process in
alignment with ITIL best practices and organizational policy.
» Chair and facilitate the Change Advisory Board (CAB) and
Emergency CAB (ECAB) meetings, ensuring effective risk assessment and
authorization of changes.
» Review, evaluate, and approve or reject Request for Change (RFC)
submissions based on risk, impact, and resource availability.
» Maintain the Change Schedule (Forward Schedule of Change — FSC)
and coordinate change windows with operational teams.
» Assess the risk and business impact of proposed changes,
ensuring appropriate mitigation strategies and rollback plans are in place.
» Identify conflicts, dependencies, and potential clashes between
concurrent changes across infrastructure, applications, and services.
» Ensure changes align with organizational risk appetite and
regulatory obligations.
» Communicate approved changes and their impact to all relevant
stakeholders in a timely and clear manner.
» Act as the primary liaison between technical teams and business
units during planned changes, upgrades, and service windows.