IT Customer Service Agents x 5

Salary: $2,700 – $3,000 per month

Work Location: 100% onsite at Dhoby Ghaut IT HelpCentre office or HQ - Tai Seng

Standard staggered day shift:
8:00 AM to 530 PM or 9:30am to 7.00pm subject to roster by team lead for the week/month (inclusive 1 hour lunch break)

Benefits: $100 phone allowance + 1 month Completion BonusRequirements:

• Serve as the first point of contact for customer seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customer

• Walk the customer through the problem-solving process

• Direct unresolved issue to the next support personnel

• Provide accurate information on IT products and services

• Record events and problems and their resolution in logs

• Follow up and update customer status and information

• Pass any feedback and suggestion by customer to the appropriate internal team

• Identify and suggest possible improvement on procedure

Requirements:

• Minimum Degree or Diploma with prior 1 year experience in customer service or IT Technical support

• Preferably with ITIL v3 certification is advantageous

• Knowledge in any IT ticketing tool is an advantage

• Ability to communicate well in both written and verbal English for email and call quality purposes

• Service and detail oriented in troubleshooting IT related issues

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly

PERSOL Singapore Pte Ltd

• EA License No. 01C4394

• EA Registration ID R1105798

• EAP Registered Name Hiceta Nino Ahlid Paolo Dela Cruz

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