IT Desk Site Support - System Analyst (m/f/d)
On-site 2nd-level IT support analyst at Thermo Fisher Scientific in Linz, Austria: first point of contact for employees' hardware, application and IT issues, plus user/device management, SLA-driven system availability and GDPR/GxP compliance. Requires Windows/PC hardware and Microsoft Office skills, IT infrastructure knowledge, and fluent German.
- Compensation
- €48.5K / yr
- Location
- Linz, Austria
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Business analysis
- Posted
Skills
Must have
- Completed IT education (e.g. Diploma in computer science, Bachelor Univ.) or similar
- Work experience in the end-user support area or comparable areas
- Very good knowledge of Windows operating systems and PC hardware
- Experience with Microsoft Office product family
- Advanced knowledge about IT infrastructure
- Detailed and solution-oriented work style as well as flexibility
- Ability to work under stress, sense of responsibility and good interpersonal skills
- Fluent German and good English skills
Full description
Work ScheduleEnvironmental ConditionsJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
A Day in the Life:
As a System Analyst (m/f/d), you are the first point of contact for our employees for all questions regarding hardware, applications and support them with your expertise in solving IT problems.
Key Responsibilities:
- Responsible for end-user support (2nd level) and system availability within predefined timeframes within SLA targets.
- Assist with change control and any infrastructure changes that help to improve functionality
- User- and device management (e.g. hardware, licenses, equipment) including documentation
- Support business departments when issues arise and to identify potential improvements
- Attention to data and system security and privacy compliance
- Alignment to compliance requirements (GDPR, GXP) and all IT policies
- Collaborate with global IT teams and participate in global IT roll-outs
- Collaborate with site leader and management team
- Daily participation in regional meetings
Qualifications:
- Completed IT education (e.g. Diploma in computer science, Bachelor Univ.) or similar
- Work experience in the end-user support area or comparable areas
- Very good knowledge of Windows operating systems and PC hardware
- Experiences with Microsoft Office product family
- Advanced knowledge about IT infrastructure
- Detailed and solution-oriented work style as well as flexibility
- Ability to work under stress, sense of responsibility and good interpersonal skills
- Fluent German and good English skills
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge technologies in a dynamic and innovative environment.
- Professional development and career growth opportunities.
- Collaborative and supportive work culture.
- We offer you a varied role in a dynamic and international environment, along with a corporate culture that embraces integrity, intensity, involvement and innovation. Thermo Fisher Scientific supports its employees through training programs, internal development opportunities, and numerous employee benefits.