IT Desktop Engineer

About the Job

We’re looking for an IT Desktop Generalist to maintain and repair computers, hardware, and software in a break/fix environment. The ideal candidate is someone with a passion to provide generalized IT support and be an advocate of IT standards at IntouchCX.

As IT Desktop Engineer, You Will…

Perform hardware troubleshooting which includes repairs, upgrades, and configuration of desktops and laptops
Engage with internal and external partners to provide updates, solutions, and ensure compliance relating to all IT components
Monitor, report, and document system and performance issues
Adhere to company policies, core values, and procedures
Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
Manage the installation, diagnostics, repairs, maintenance and upgrades of all hardware and equipment (including but not limited to desktops, laptops, printers) for optimal workstation performance
Complete projects by coordinating resources and timetables with others
Verify application results by conducting system audits of implemented technologies
Interpret service delivery key metrics to problem solve
Provide generalized IT support as required

As IT Desktop Engineer, You Have…

A post-secondary degree or certificate, preferably in computer related courses (IT/CompSci/CompEng, etc.)
At least 1 year experience in a call center environment, or directly related experience working in a similar technical environment (asset)
Graduate level students will be considered
Experience in Windows OS, MAC OSX, IOS, Android, LAN/WAN, Desktop, Laptop, software installation and peripheral troubleshooting support
Working knowledge with MS Windows, IOS/OSX, Android, Linux system environments
Strong analytical skills, sound judgment and ability to work effectively with internal clients, IT Management and other team members
Excellent English communication skills, both written and verbal
The ability to comprehend, capture and interpret basic information
The ability to work in a fast paced and time sensitive environment
Strong interpersonal and organizational skills, and customer-oriented
Tech savvy and updated on the latest technology available on the market (tablets, game consoles, LED TVs, etc.)
Ability to work a variety of shifts, including days, evenings, and holidays