IT Desktop Engineer (Windows Desktop Specialization)

Key Responsibilities:

• Provide on-site and remote IT support for Windows desktop environments.

• Manage and Maintain Active Directory and Group Policies on a Hybrid Solution.

• Manage the deployment of client machines using PXE automation and deployment systems.

• Monitor and maintain IT infrastructure, including remote management and monitoring tools.

• Troubleshoot and resolve hardware, software, and network issues on client machines.

• Manage IT inventory, including tracking and maintaining hardware and software assets.

• Collaborate with other teams to support system upgrades, patches, and configuration changes.

• Document processes, configurations, and troubleshooting procedures.

• Provide training and support to end-users as needed.

Requirements:

• Degree/Diploma/ITE in Information Technology, Computer Science, or a related field.

• Minimum of 3 years of experience in IT desktop support, with a focus on Windows environments.

• Professional certifications such as Microsoft Certified: Windows Client, MCSA or CompTIA are a plus.

• Strong knowledge of Windows operating systems, deployment automation, and remote management tools.

• Experience with IT inventory management and asset tracking.

• Excellent problem-solving skills and attention to detail.

• Strong communication and customer service skills.

• Ability to work independently and as part of a team.