IT Desktop support (various locations)
- Compensation
- Not disclosed
- Location
- Gauteng, South Africa
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- It support
- Posted
Skills
Full description
Our client is looking for an experienced and reliable IT Support Technician (Level 1) to join their technical support team. The successful candidate will handle first-line support requests, assist with desktop and network troubleshooting, and ensure that users receive prompt and professional service.
Key Responsibilities
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Act as the first point of contact for IT-related incidents and service requests.
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Log, track, and resolve calls through the IT Service Management (ITSM) system.
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Troubleshoot desktop, laptop, and printer hardware issues.
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Install and configure software, drivers, and operating systems.
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Support Microsoft 365, email configurations, and standard business applications.
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Reset passwords and manage user accounts in Active Directory or Azure AD.
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Assist with basic network issues (LAN, Wi-Fi, VPN connectivity).
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Provide remote support using approved tools.
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Escalate unresolved problems to Level 2 support and ensure proper follow-up.
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Maintain accurate incident documentation and asset records.
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Deliver excellent customer service and ensure compliance with IT policies and SLAs.
Technical RequirementsOperating Systems & Devices
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Windows 10 / 11 configuration and troubleshooting
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Basic macOS or Linux knowledge (advantageous)
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Device imaging, setup, and deployment (MDT, SCCM, or similar)
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Printer and peripheral setup
Software & Applications
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Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint)
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Exchange Online, antivirus software, and remote desktop tools
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Software installation, patching, and licensing awareness
Networking Fundamentals
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Understanding of TCP/IP, DNS, DHCP, LAN/WAN, and VPNs
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Wi-Fi configuration and troubleshooting
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Awareness of IP addressing and basic subnetting
Security & Systems
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Basic understanding of IT security principles and POPIA compliance
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Familiarity with endpoint protection tools and MFA
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Knowledge of backup and data recovery procedures
Tools & Platforms
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ITSM systems (ServiceNow, Freshservice, ManageEngine, or Jira Service Desk)
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Remote monitoring and management tools (advantageous)
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Asset management and ticket-tracking processes
Minimum Requirements
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Matric (Grade 12) essential
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IT-related certificate or diploma (NQF 5) CompTIA A+ or equivalent
- 2-3 years experience in an IT support or helpdesk environment
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Strong understanding of Windows 10 / 11 and Microsoft 365
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Basic networking and troubleshooting skills
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Excellent verbal and written communication
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Own reliable transport and willingness to travel between sites if required
- CompTIA Network+
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Microsoft Certified: Modern Desktop Administrator Associate
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ITIL Foundation
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Microsoft 365 or Azure Fundamentals
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