IT - Digital Applications - Conversational AI Engineer

Job Title: Conversational AI EngineerStatus: ExemptReports to: Manager - Solutions EngineeringDepartment: IT - Digital ApplicationsJob Code: 12106Pay Range: $120,000 - $140,000 AnnuallyLocation: Hybrid in Sacramento CA (1 in-office day per week)WHO WE ARE:Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.WHO YOU ARE:Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.WHAT YOU'LL DO:

Configure and maintain conversational AI solutions using conversational AI platforms, AI agents, tools, and orchestration frameworks
Gather, document, and translate business and member-service requirements into conversational AI configurations, workflows, and user experiences
Design conversation flows, prompts, tool configurations, knowledge sources, and escalation workflows
Configure integrations with enterprise systems using APIs and service endpoints
Utilize JavaScript to support validation, business rules, workflow orchestration, and integrations
Perform testing, validation, troubleshooting, and ongoing platform support
Coordinate and support user acceptance testing (UAT) activities with business stakeholders
Monitor performance, analyze conversational data, and optimize prompts, workflows, and user experiences
Manage knowledge sources, content, and Retrieval-Augmented Generation (RAG) configurations
Apply governance, security, privacy, accessibility, and compliance standards
Create and maintain documentation, change records, and operational procedures
Support deployment, release management, and change control processes for conversational AI solutions
Support ongoing production operations, issue resolution, and platform maintenance activities
Collaborate with business, product, operations, technology teams, and vendors to implement and support conversational AI solutions
Communicate project status, risks, issues, and recommendations to stakeholders
Support continuous improvement initiatives and platform enhancements

QUALIFICIATIONS AND PREFERENCES:

Bachelor’s Degree in Computer Science, Information Systems, Business Information Systems, or a related field, or equivalent combination of education and experience required
3+ years of experience in conversational AI, platform administration, business systems analysis, or a related field required
3+ years of experience working with conversational AI platforms required
3+ years of hands-on JavaScript experience. Experience with large language models (LLMs), prompt engineering, APIs, and system integrations required

WHY JOIN US:Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=3348DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.
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